Customer Assistance Representative Full Time (Boston, MA, US)

American Airlines Group
Boston
Workplace: OnsiteFull timeUSD 17+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to safety","Problem-solving","Ability to work in a fast-paced environment"]

Interact with customers in the airport ticketing area, helping them check in using kiosks, troubleshoot kiosk issues, and process baggage. Verify carry-on and travel documents for international trips, assist with checked baggage transactions, and support special assistance needs. Provide gate information, paging when required, and help move non-ambulatory customers and unaccompanied minors. Follow safety and regulatory requirements while completing training and using internal systems.

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American Airlines Group
American Airlines Group
5 days ago

Customer Assistance Representative Full Time (Boston, MA, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Interact with customers in the airport ticketing area, helping them check in using kiosks, troubleshoot kiosk issues, and process baggage. Verify carry-on and travel documents for international trips, assist with checked baggage transactions, and support special assistance needs. Provide gate information, paging when required, and help move non-ambulatory customers and unaccompanied minors. Follow safety and regulatory requirements while completing training and using internal systems.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues and coordinating with IT when needed.
  • •Verify carry-on baggage policy compliance and verify/clear travel documents for international travel using the Timatic database available in the kiosk.
  • •Support checked baggage processing, including transactions, self-tagging, verifying weight, and accepting/activating self-tagged baggage.
  • •Queue lines based on departure times or assistance type, provide gate information and paging activities as required, and assist with boarding/deplaning for non-ambulatory customers and unaccompanied minors.

Pay and Benefits

Salary: USD 17 hourly
Perks:Health InsuranceDentalVision401kEmployee AssistancePet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older and able to read, write, fluently speak, and understand English.
  • •Must be authorized to work in the U.S., complete a pre-employment drug screen and comprehensive background check/fingerprinting, and complete FAA criminal background checks if applicable.
  • •Applicable valid driver’s license as required by local authorities.
  • •Working knowledge of Sabre or another Passenger Service System and previous face-to-face customer service experience are preferred.
Education:High School
Skills:Customer serviceCommunicationAttention to safetyProblem-solvingAbility to work in a fast-paced environment
Licenses:Driver’s license
Languages:English
Tech Stack:SabrePassenger Service SystemKiosk technologyTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn