Subject Matter Expert - ISSUER SERVICES

HSBC
Kolkata
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Time management","Multitasking","Analytical skills","Customer relationship management","Proactive problem-solving"]

Own issuer services process quality and operational effectiveness, focusing on reviewer responsibilities, process improvements, and standardization across global markets. Support corporate trust and loan agency activities for multiple clients, resolve customer issues while maintaining goodwill, and coordinate UAT testing and BAU deliverables. Deputize the line manager, coordinate training (OJT and process training), drive escalation and control effectiveness, and ensure audit, CCO, and compliance standards are met.

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HSBC
HSBC
2 days ago

Subject Matter Expert - ISSUER SERVICES

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Closed
Reposted: similar role first listed 6 months ago

Job Summary

Own issuer services process quality and operational effectiveness, focusing on reviewer responsibilities, process improvements, and standardization across global markets. Support corporate trust and loan agency activities for multiple clients, resolve customer issues while maintaining goodwill, and coordinate UAT testing and BAU deliverables. Deputize the line manager, coordinate training (OJT and process training), drive escalation and control effectiveness, and ensure audit, CCO, and compliance standards are met.
Location: Kolkata
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Improve process quality and efficiencies by supporting standardization of ISV processes and sharing best practices across markets.
  • •Support corporate trust and loan agency operations, manage relationships with customers and business areas, and resolve issues sensitively.
  • •Coordinate process improvement initiatives and deliver process training; deputize the line manager in their absence.
  • •Monitor team errors and issues, implement controls to prevent recurrence, and provide constructive feedback.
  • •Ensure UAT testing and BAU deliverables meet agreed deadlines, maintain escalation processes, and stay compliant with audit and group policies.

Key Requirements

  • •Degree in finance and accounting and/or relevant work experience.
  • •Excellent knowledge of accounting principles and fundamentals of accounting.
  • •Basic knowledge of custody, depository, capital markets and financial instruments.
  • •Excellent knowledge of MS Office, with strong numerical and analytical skills.
  • •Strong time management, ability to multitask and meet deadlines while building relationships across departments and jurisdictions.
Experience:Corporate trustBond issuanceSyndicated loan operations
Education:Bachelor's
Skills:Time managementMultitaskingAnalytical skillsCustomer relationship managementProactive problem-solving
Languages:English
Tech Stack:MS OfficeMicrosoft OfficeUATMI/Reports

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn