Canon

2 weeks ago

2nd level Product Specialist – Finsk/Svensktalande

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide high-quality technical support in the Professional Service Center (PSC) for Canon customers across B2C and B2B. Handle incoming support cases, answer questions ahead of product purchases and campaigns, and drive follow-up on customer complaints. Ensure unresolved issues are escalated per routines, quality-check customer information, and support Level 1 Helpdesk with training, coaching, and mentoring.

Location: Sweden

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Handle incoming support cases and respond to questions ahead of product purchases and marketing campaigns.
•Drive and follow up customer complaints.
•Escalate unresolved questions and cases according to established procedures.
•Create and conduct trainings for Level 1 Helpdesk and support with coaching and mentoring.
•Quality-check information provided to customers and work toward SLA and individual goals.

Travel: Low travel

Key Requirements

•Fluent Finnish and Swedish, both written and spoken.
•Good command of English, both written and spoken.
•Strong technical interest.
•Knowledge and/or experience in networking.
•Meriting: prior customer/service support experience and experience using a case-handling system.

Skills:TeamworkService mindsetEmpathyProfessional communicationQuality focus

Languages:FinnishSwedishEnglish

Company Brief

Canon

Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn

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Canon

2 weeks ago

2nd level Product Specialist – Finsk/Svensktalande

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Sweden

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Handle incoming support cases and respond to questions ahead of product purchases and marketing campaigns.
•Drive and follow up customer complaints.
•Escalate unresolved questions and cases according to established procedures.
•Create and conduct trainings for Level 1 Helpdesk and support with coaching and mentoring.
•Quality-check information provided to customers and work toward SLA and individual goals.

Travel: Low travel

Key Requirements

•Fluent Finnish and Swedish, both written and spoken.
•Good command of English, both written and spoken.
•Strong technical interest.
•Knowledge and/or experience in networking.
•Meriting: prior customer/service support experience and experience using a case-handling system.

Skills:TeamworkService mindsetEmpathyProfessional communicationQuality focus

Languages:FinnishSwedishEnglish

Company Brief

Canon

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn