Technical Product Support (TPS) Engineer III Senior

Applied Materials
Phoenix
Workplace: OnsiteFull timeUSD 96,000 - 132,000Function: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Interpersonal communication","Documentation","Customer support","Leadership"]

Provide advanced technical product support for a specific customer, handling escalations, fleet performance, installations, upgrades, and improvement programs. Serve as the field escalation focal point between customers and the division, supporting installation, operation, calibration, service, and testing of new hardware, software, and processes. Maintain and review ECO-related documentation, generate system performance metrics (e.g., MTBF/MTBI/availability), and present support plans and technical improvements to the field.

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FursaFursa
Applied Materials
Applied Materials
1 day ago

Technical Product Support (TPS) Engineer III Senior

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide advanced technical product support for a specific customer, handling escalations, fleet performance, installations, upgrades, and improvement programs. Serve as the field escalation focal point between customers and the division, supporting installation, operation, calibration, service, and testing of new hardware, software, and processes. Maintain and review ECO-related documentation, generate system performance metrics (e.g., MTBF/MTBI/availability), and present support plans and technical improvements to the field.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own technical support activities for a specific customer, including escalations, fleet performance, installations, improvement programs, and upgrades.
  • •Serve as the intermediary/field escalation focal point between the customer and the division, supporting field engineers and technicians.
  • •Provide Alpha Site and Beta Site support for installation, operation, calibration, service, and testing of new designs for in-house or customer tools.
  • •Initiate and review ECOs, ensuring data supports fixes and follow up with field communications.
  • •Generate and present system performance and process/spending analysis data; create and review technical documentation and support plans.
Travel: Low travel

Pay and Benefits

Salary: USD 96,000 - 132,000
Perks:Relocation

Key Requirements

  • •Provide technical support for customer escalations, fleet performance, system installations, and upgrades.
  • •Act as an intermediary and field escalation focal point between the customer and the division, supporting field personnel diagnosing and troubleshooting equipment.
  • •Support Alpha/Beta sites for installation, operation, calibration, service, and testing of new hardware, software, and processes.
  • •Initiate and review ECOs to ensure the data supports fixes and communicate updates to the field.
  • •Generate system performance data (e.g., MTBF, MTBI, availability) and create/review documentation covering technical improvements and support plans.
Experience:ElectronicsSemiconductor manufacturing
Skills:Problem-solvingInterpersonal communicationDocumentationCustomer supportLeadership
Tech Stack:Instrumentation EngineeringInstallationElectronicsTestingMTBFMTBIAvailabilityECOGPSCENsBKMsECOsECO documentation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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