Operations & Insights Team Leader (Wolverhampton, GB)

Lead and develop the Operations & Insights team to ensure the customer service centre runs efficiently and delivers high-quality customer service. You will manage workforce planning, scheduling, and day-to-day operations, resolving issues quickly to protect service levels and customer experience. Use SAP CRM, Power BI, Excel, and other systems to analyse KPIs and performance trends, identify gaps, and drive continuous improvement in processes, quality, and productivity.