NTT

7 months ago

MS Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide first-line monitoring and support for clients’ critical applications, including ERP and middleware technologies. Investigate and resolve low-complexity application incidents, respond to service requests, and help maintain SLAs through proactive incident management and approved maintenance activities like patching and configuration changes. Support clients via phone or chat, create/update knowledge articles, and contribute to work optimization through automation and process improvements. Occasionally support disaster recovery functions and tests.

Location: Indonesia

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor and manage client applications, responding to service requests to keep applications running smoothly.
•Proactively identify, investigate, and resolve application-based incidents to meet SLAs, escalating as needed.
•Execute approved maintenance activities such as patching and making configuration changes.
•Provide client support via phone or chat and communicate updates efficiently.
•Create and update knowledge articles and support work optimization through automation and process improvements, including occasional disaster recovery contribution.

Key Requirements

•Entry-level experience managing platforms such as Windows Server Administration, Linux Server Administration, virtualization administration, server hardware, and storage administration.
•Basic knowledge of supported infrastructure and technologies (e.g., ERP, Windows, Linux, SQL, Oracle Middleware, and webservers).
•Strong planning skills to anticipate and adapt to changing circumstances.
•Client-focused mindset with ability to understand and prioritize client needs.
•Bachelor’s degree in information technology/computing, or equivalent work experience.

Experience:IT servicesApplication services

Education:Bachelor's in information technology/computing

Skills:PlanningClient-focused mindsetCommunicationActive listeningWorking under pressure

Tech Stack:Windows ServerLinuxVirtualizationServer HardwareStorage AdministrationERPMiddlewareSQLOracle MiddlewareWebserverWeb servers

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT