Coordinator, Payroll Client Services - APAC

Remote
APAC
Workplace: RemoteFull timeUSD 19,650 - 49,700 annuallyFunction: Executive & General ManagementSkills: ["Attention to detail","Communication","Professionalism","Problem diagnosis","Process adherence"]

Resolve customer payroll inquiries and support smooth payroll operations for clients in APAC. Learn payroll processes and master support workflows, using documentation and escalation paths to diagnose issues and handle standard discrepancies and platform usage questions. Provide timely updates across email, chat, and phone while following SLAs. Maintain accurate ticket documentation, clarify complex payroll concepts in customer-friendly terms, and escalate complex cases to senior team members.

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FursaFursa
Remote
Remote
4 days ago

Coordinator, Payroll Client Services - APAC

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Last checked: 6 hours agoStatus: Live

Job Summary

Resolve customer payroll inquiries and support smooth payroll operations for clients in APAC. Learn payroll processes and master support workflows, using documentation and escalation paths to diagnose issues and handle standard discrepancies and platform usage questions. Provide timely updates across email, chat, and phone while following SLAs. Maintain accurate ticket documentation, clarify complex payroll concepts in customer-friendly terms, and escalate complex cases to senior team members.
Location: APAC
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
  • •Provide timely responses via email, chat, phone, and other channels while meeting SLAs.
  • •Follow defined workflows to diagnose issues using available tools, documentation, and customer information.
  • •Escalate complex cases to senior team members using established workflows.
  • •Document issue details and resolution steps clearly and keep support tickets accurate.

Pay and Benefits

Salary: USD 19,650 - 49,700 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveParental LeaveLearning BudgetEquityHome OfficeHealth Insurance

Key Requirements

  • •Strong attention to detail to resolve payroll inquiries accurately using tools and documentation.
  • •Clear communication with customers through written and verbal updates.
  • •Ability to follow structured operational processes and established escalation paths.
  • •Willingness to learn payroll concepts, processes, and supported-region compliance considerations.
  • •Customer-service mindset focused on efficient resolution of standard client issues.
Skills:Attention to detailCommunicationProfessionalismProblem diagnosisProcess adherence
Languages:English

Company Brief

Remote
Provides a global HR and payroll platform for hiring, paying, and managing distributed teams across countries. Helps companies handle contractor payments, employer of record services, compliance, benefits, and international workforce administration.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn