Manager, Scaled Customer Success
Ramp
San Francisco, New York
Workplace: HybridFull timeUSD 146,600 - 233,975 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Leadership","Analytical thinking","Cross-functional collaboration","Communication","Problem-solving"]Strategic, data-driven leader responsible for designing and operating scaled customer success programs, activating and retaining micro-SMB customers, and building a high-performing team of 6–8 Scaled Customer Success Managers. You’ll own self-serve onboarding, diagnose activation bottlenecks with dashboards, collaborate across Product, Growth, Data, Sales, and CS, and drive CSAT and activation outcomes at scale.
