Customer Service Rep. (Asphalt & Aggregate) (Albany, NY, US, 12211)

Crh
United States
Workplace: OnsiteFull timeUSD 26 - 27 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Independent work","Communication","Reliability"]

Provide customer service for aggregates, asphalt, and construction product orders in a fast-paced environment. Take and fulfill orders, enter them into the point-of-sale system, and verify product matches the job or project. Coordinate deliveries with operations/haulers, proactively contact customers about delays, and keep dispatch and sales informed of issues throughout the day. Assist with scheduling communication and other assigned duties.

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FursaFursa
Crh
Crh
7 hours ago

Customer Service Rep. (Asphalt & Aggregate) (Albany, NY, US, 12211)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide customer service for aggregates, asphalt, and construction product orders in a fast-paced environment. Take and fulfill orders, enter them into the point-of-sale system, and verify product matches the job or project. Coordinate deliveries with operations/haulers, proactively contact customers about delays, and keep dispatch and sales informed of issues throughout the day. Assist with scheduling communication and other assigned duties.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take and fulfill customer orders for aggregates and asphalt, including product delivery instructions.
  • •Enter orders into the point-of-sale system and confirm the correct product for each job or project.
  • •Coordinate delivery timing with operations and haulers, using the best available delivery location.
  • •Contact customers in advance of late deliveries or service delays and proactively follow up on new secured projects.
  • •Keep the Customer Service/Dispatch Manager and sales informed of problems or concerns; communicate directly with Sales regarding scheduling.
Travel: Low travel

Pay and Benefits

Salary: USD 26 - 27 hourly
Perks:Health InsuranceDental401kMedicalDisability

Key Requirements

  • •Energetic, customer-friendly attitude and ability to work in a fast-paced team environment in aggregates/asphalt/construction.
  • •Basic computer skills and strong attention to detail.
  • •Ability to work independently without direct supervision.
  • •Demonstrated willingness to work overtime and maintain regular, predictable attendance.
  • •Conform to MSHA, OSHA, DOT, and other company/state rules and regulations; complete and pass pre-employment screenings.
Experience:ConstructionAggregatesAsphalt
Education:High School
Skills:Customer serviceAttention to detailIndependent workCommunicationReliability
Tech Stack:Point-of-sale systemMicrosoft OfficeOutlookWordExcel

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn