HPC Technical Account Manager

NVIDIA
Santa Clara, Nevada
Workplace: HybridFull timeUSD 168,000 - 322,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Organizational skills","Customer satisfaction focus","Independent analysis"]

Serve as a main point of contact for NVIDIA enterprise customers running next-generation AI and HPC server technologies. Resolve sophisticated technical issues across installation, operation, maintenance, and product application, using hands-on debugging and reproduction. Work closely with engineering, marketing, and support teams while helping define and document repeatable support methodologies. Use modern GPU/AI hardware and software tools (e.g., Linux, Kubernetes, Spark, Ceph) to improve customer experiences and satisfaction.

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FursaFursa
NVIDIA
NVIDIA
1 day ago

HPC Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a main point of contact for NVIDIA enterprise customers running next-generation AI and HPC server technologies. Resolve sophisticated technical issues across installation, operation, maintenance, and product application, using hands-on debugging and reproduction. Work closely with engineering, marketing, and support teams while helping define and document repeatable support methodologies. Use modern GPU/AI hardware and software tools (e.g., Linux, Kubernetes, Spark, Ceph) to improve customer experiences and satisfaction.
Location: Santa Clara, Nevada
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns using meticulous research and reproduction.
  • •Own and resolve customer issues during installation, operation, maintenance, or product application.
  • •Collaborate with the latest hardware and software technologies, including GPUs, AI accelerators, high-speed interconnects, and ML frameworks/tools like Spark, Kubernetes, and Ceph.
  • •Bring independent analysis, communication, and problem-solving skills to improve customers’ experiences.
  • •Act as a technical resource by developing, documenting, and sharing standard methodologies with internal support/R&D teams for improved support processes.

Pay and Benefits

Salary: USD 168,000 - 322,000 annually
Equity and Bonus:Equity

Key Requirements

  • •8+ years providing in-depth customer support and debugging for hardware and software products.
  • •BS degree in Computer Science, Engineering, or related field, or equivalent experience.
  • •Profound knowledge and experience with Linux and Networking (LFCS / RHCSA).
  • •Expertise with data center virtualization concepts and trends (VMware, Docker, Kubernetes).
  • •Exceptional interpersonal skills to maintain and lead critical issue resolution with strong organization and prioritization under limited supervision.
Experience:8+ years
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:CommunicationProblem-solvingOrganizational skillsCustomer satisfaction focusIndependent analysis
Certifications:LFCSRHCSA
Tech Stack:LinuxNetworkingVMwareDockerKubernetesSparkCephPythonBashAnsibleYamlML frameworksAI acceleratorsGPUsHigh-speed interconnectsData analytics software

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
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