3 days ago

Executive Response Specialist- Deposits

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Investigate and respond to escalations across retail payment solutions for U.S. Bank credit and debit card accounts. You’ll research complaints from channels such as regulatory agencies, senior management, and social media, then call cardmembers and draft resolution letters/emails. Work cross-functionally with Compliance, Legal, Bankruptcy, Collections, Disputes, and Underwriting to meet regulatory requirements and improve customer experience while recommending operational updates.

Location: Fargo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Research, investigate, and respond to escalations related to retail payment solutions for credit and debit card accounts.
•Stay cross-trained on assigned products and effectively communicate with team members and other business lines to align responses with senior management directives.
•Call cardmembers to diffuse escalations and write letters/emails to customers notifying them of complaint resolutions.
•Work with management across business lines (Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting) to ensure regulatory requirements are met.
•Stay current on bank policies, procedures, and regulatory requirements; provide feedback to Service Advisors and recommend operational updates.

Pay and Benefits

Salary: USD 24.18 - 32.21

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave401kPaid LeaveAdoption Assistance

Key Requirements

•High school diploma or equivalent.
•Three to five years of related experience.
•Minimum 18 months of customer service experience.
•Strong written, verbal, and interpersonal communication skills.
•Good keyboard and PC skills using word processing and spreadsheet software, with familiarity with software applications and contact center systems.

Experience:3-5 years

Education:High School

Skills:CommunicationInvestigatingCustomer focus

Tech Stack:Word processingSpreadsheetsContact center systems

Company Brief

U.S. Bancorp

U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor

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U.S. Bancorp

3 days ago

Executive Response Specialist- Deposits

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Fargo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Research, investigate, and respond to escalations related to retail payment solutions for credit and debit card accounts.
•Stay cross-trained on assigned products and effectively communicate with team members and other business lines to align responses with senior management directives.
•Call cardmembers to diffuse escalations and write letters/emails to customers notifying them of complaint resolutions.
•Work with management across business lines (Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting) to ensure regulatory requirements are met.
•Stay current on bank policies, procedures, and regulatory requirements; provide feedback to Service Advisors and recommend operational updates.

Pay and Benefits

Salary: USD 24.18 - 32.21

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave401kPaid LeaveAdoption Assistance

Key Requirements

•High school diploma or equivalent.
•Three to five years of related experience.
•Minimum 18 months of customer service experience.
•Strong written, verbal, and interpersonal communication skills.
•Good keyboard and PC skills using word processing and spreadsheet software, with familiarity with software applications and contact center systems.

Experience:3-5 years

Education:High School

Skills:CommunicationInvestigatingCustomer focus

Tech Stack:Word processingSpreadsheetsContact center systems

Company Brief

U.S. Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor