Intercom

3 months ago

Senior Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Join Intercom as a Senior Product Designer to push the boundaries of product craft. You will own end-to-end design for high-impact product areas, shaping AI-first experiences (Fin) and interactions across desktop, mobile, and chat interfaces, collaborating closely with engineers and PMs, and mentoring design culture while maintaining craft and autonomy.

Location: Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Manager level

Key Responsibilities

•Own end-to-end design for high-impact product areas from concept to execution.
•Define new interaction patterns and design paradigms for Fin, automation, and AI-powered tools.
•Sketch, prototype, and test ideas at different fidelities to validate decisions.
•Work closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
•Maintain high standards of craft while balancing speed and execution; contribute to design culture through mentoring and process refinement.

Pay and Benefits

Perks:EquityHealth InsuranceDentalPensionPaid LeaveMaternity LeavePaternity LeaveCycle-to-workMeal Allowance

Key Requirements

•Has shipped complex, high-quality software products.
•Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
•Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
•Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
•Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code).

Experience:AISaaSCustomer service

Skills:CraftAutonomyStorytellingOwnershipMentorship

Languages:English

Tech Stack:FramerLoveableWindsurfVercelFigmaCodeDesktopMobileAI

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

3 months ago

Senior Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Manager level

Key Responsibilities

•Own end-to-end design for high-impact product areas from concept to execution.
•Define new interaction patterns and design paradigms for Fin, automation, and AI-powered tools.
•Sketch, prototype, and test ideas at different fidelities to validate decisions.
•Work closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
•Maintain high standards of craft while balancing speed and execution; contribute to design culture through mentoring and process refinement.

Pay and Benefits

Perks:EquityHealth InsuranceDentalPensionPaid LeaveMaternity LeavePaternity LeaveCycle-to-workMeal Allowance

Key Requirements

•Has shipped complex, high-quality software products.
•Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
•Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
•Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
•Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code).

Experience:AISaaSCustomer service

Skills:CraftAutonomyStorytellingOwnershipMentorship

Languages:English

Tech Stack:FramerLoveableWindsurfVercelFigmaCodeDesktopMobileAI

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn