Epiroc

2 weeks ago

Technical Applications Advisor Ground Support (Calera de Víctor Rosales, ZAC, MX, 98519)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide technical advisory to customers to ensure the correct installation and implementation of Epiroc RGU products. Coordinate customer needs and follow up with internal teams to deliver on time. Demonstrate product operation, specification, and capacity; perform and execute traction testing protocols; produce visit reports with observations, test results, and recommendations. Deliver on-site and classroom training, and visit key customers to support technical guidance and promote new products.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical advisory to customers to ensure correct installation and implementation of RGU products, coordinating follow-up with involved internal areas.
•Know and demonstrate RGU products in operation, installation, specification, and capacity.
•Establish contacts with customers (end users), rock mechanics, and supervisors involved in product installation.
•Perform traction testing for assigned customers and execute the traction testing protocol.
•Generate visit reports with observations, traction test results, and recommendations; ensure required equipment, support tool performance, and deliver training in field and classroom.

Key Requirements

•Technical career/engineering in Geology, Mining, Geosciences or related field.
•Intermediate English proficiency.
•1 to 2 years in similar roles providing technical support for products used for ground support.
•Ability to know and demonstrate RGU products in operation, installation, specification, and performance.
•Experience conducting and executing traction testing protocols and producing customer visit reports.

Experience:1-2 years

Education:

Skills:Customer supportTraining deliveryTechnical communicationReportingFollow-up

Languages:English

Company Brief

Epiroc

Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn

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Epiroc

2 weeks ago

Technical Applications Advisor Ground Support (Calera de Víctor Rosales, ZAC, MX, 98519)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical advisory to customers to ensure correct installation and implementation of RGU products, coordinating follow-up with involved internal areas.
•Know and demonstrate RGU products in operation, installation, specification, and capacity.
•Establish contacts with customers (end users), rock mechanics, and supervisors involved in product installation.
•Perform traction testing for assigned customers and execute the traction testing protocol.
•Generate visit reports with observations, traction test results, and recommendations; ensure required equipment, support tool performance, and deliver training in field and classroom.

Key Requirements

•Technical career/engineering in Geology, Mining, Geosciences or related field.
•Intermediate English proficiency.
•1 to 2 years in similar roles providing technical support for products used for ground support.
•Ability to know and demonstrate RGU products in operation, installation, specification, and performance.
•Experience conducting and executing traction testing protocols and producing customer visit reports.

Experience:1-2 years

Education:

Skills:Customer supportTraining deliveryTechnical communicationReportingFollow-up

Languages:English

Company Brief

Epiroc

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn