Serval

5 months ago

Deployment Strategist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

An early Deployment Strategist who owns the end-to-end customer journey from onboarding to adoption, designing tailored implementations, training users, and shaping product with customer insights. Will work hands-on across code and no-code tools, troubleshoot production issues, and collaborate with Engineering, Sales, and Marketing to enable scalable processes and expansion.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Own customer onboarding end-to-end, designing and delivering implementations that align Serval to customer workflows and goals.
•Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology.
•Design and execute migration plans that minimize disruption and ensure seamless adoption of Serval’s platform.
•Serve as the primary technical resource post-sale, troubleshooting issues and advocating for customer needs internally.
•Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes.

Pay and Benefits

Salary: USD 150,000 - 250,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•Degree in Computer Science or a related technical field.
•2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer).
•Experience investigating production issues by analyzing code paths, database state, API requests and responses, leveraging infra and browser dev tools.
•Understanding of APIs and RESTful concepts; IAM knowledge; SQL for data analysis; ability to read and troubleshoot production code in customer-facing environments.
•Capable of translating complex technical concepts to both technical and non-technical stakeholders.

Experience:2+ yearsIT automationSaaSEnterprise softwareAI

Education:Bachelor's

Skills:Customer obsessionCommunicationProblem-solvingCross-functional collaborationTrainability

Tech Stack:APIsRESTSQLIAMNo-code toolsProduction debugging

Company Brief

Serval

Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.

Industry: SaaS

Website

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Serval

5 months ago

Deployment Strategist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Own customer onboarding end-to-end, designing and delivering implementations that align Serval to customer workflows and goals.
•Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology.
•Design and execute migration plans that minimize disruption and ensure seamless adoption of Serval’s platform.
•Serve as the primary technical resource post-sale, troubleshooting issues and advocating for customer needs internally.
•Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes.

Pay and Benefits

Salary: USD 150,000 - 250,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•Degree in Computer Science or a related technical field.
•2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer).
•Experience investigating production issues by analyzing code paths, database state, API requests and responses, leveraging infra and browser dev tools.
•Understanding of APIs and RESTful concepts; IAM knowledge; SQL for data analysis; ability to read and troubleshoot production code in customer-facing environments.
•Capable of translating complex technical concepts to both technical and non-technical stakeholders.

Experience:2+ yearsIT automationSaaSEnterprise softwareAI

Education:Bachelor's

Skills:Customer obsessionCommunicationProblem-solvingCross-functional collaborationTrainability

Tech Stack:APIsRESTSQLIAMNo-code toolsProduction debugging

Company Brief

Serval

Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.

Industry: SaaS

Website