Deployment Strategist

Serval
San Francisco, New York
Workplace: OnsiteFull timeUSD 150,000 - 250,000 annuallyFunction: OtherExperience: 2+ yearsEducation: bachelorsSkills: ["Customer obsession","Communication","Problem-solving","Cross-functional collaboration","Trainability"]

An early Deployment Strategist who owns the end-to-end customer journey from onboarding to adoption, designing tailored implementations, training users, and shaping product with customer insights. Will work hands-on across code and no-code tools, troubleshoot production issues, and collaborate with Engineering, Sales, and Marketing to enable scalable processes and expansion.

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FursaFursa
Serval
Serval
7 months ago

Deployment Strategist

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Last checked: 7 hours agoStatus: Live

Job Summary

An early Deployment Strategist who owns the end-to-end customer journey from onboarding to adoption, designing tailored implementations, training users, and shaping product with customer insights. Will work hands-on across code and no-code tools, troubleshoot production issues, and collaborate with Engineering, Sales, and Marketing to enable scalable processes and expansion.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Own customer onboarding end-to-end, designing and delivering implementations that align Serval to customer workflows and goals.
  • •Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology.
  • •Design and execute migration plans that minimize disruption and ensure seamless adoption of Serval’s platform.
  • •Serve as the primary technical resource post-sale, troubleshooting issues and advocating for customer needs internally.
  • •Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes.

Pay and Benefits

Salary: USD 150,000 - 250,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Degree in Computer Science or a related technical field.
  • •2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer).
  • •Experience investigating production issues by analyzing code paths, database state, API requests and responses, leveraging infra and browser dev tools.
  • •Understanding of APIs and RESTful concepts; IAM knowledge; SQL for data analysis; ability to read and troubleshoot production code in customer-facing environments.
  • •Capable of translating complex technical concepts to both technical and non-technical stakeholders.
Experience:2+ yearsIT automationSaaSEnterprise softwareAI
Education:Bachelor's
Skills:Customer obsessionCommunicationProblem-solvingCross-functional collaborationTrainability
Tech Stack:APIsRESTSQLIAMNo-code toolsProduction debugging

Company Brief

Serval
Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.
Industry: SaaS
Website