Associate Support Representative

Braze
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer-centricity","Troubleshooting","Problem-solving","Multitasking"]

Serve as a trusted product expert and primary point of contact for inbound customer questions, owning inquiries end-to-end from how-to guidance through technical break-fix and integration/configuration help. Diagnose and resolve complex cases, answer product questions, and guide best practices to ensure fast, accurate support. Collaborate with Customer Success, Account Managers, Product, and Engineering while documenting learnings, improving processes, and driving product adoption.

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FursaFursa
Braze
Braze
2 days ago

Associate Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a trusted product expert and primary point of contact for inbound customer questions, owning inquiries end-to-end from how-to guidance through technical break-fix and integration/configuration help. Diagnose and resolve complex cases, answer product questions, and guide best practices to ensure fast, accurate support. Collaborate with Customer Success, Account Managers, Product, and Engineering while documenting learnings, improving processes, and driving product adoption.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Own customer inquiries end-to-end, including how-to questions, technical break-fix issues, integration/configuration help, and best-practice guidance.
  • •Become a trusted product expert by mastering the dashboard, integrations, troubleshooting steps, and best practices.
  • •Drive increased product adoption by helping customers effectively use the platform to reach desired outcomes.
  • •Collaborate across Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless customer experiences.
  • •Proactively improve customer satisfaction and product adoption by identifying opportunities, contributing to process improvements, and documenting knowledge.

Pay and Benefits

Perks:EquityRetirementPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisabilityParental LeaveLearning BudgetVolunteer WeekDonation MatchingResource Groups

Key Requirements

  • •Experience supporting technical products, ideally in SaaS or mobile application environments.
  • •Proficiency with case management tools such as Salesforce or Zendesk.
  • •Hands-on experience with HTML, CSS, APIs, and/or SQL.
  • •Familiarity with tools such as Postman, Snowflake, and/or Kibana is a plus.
  • •Strong written and verbal communication skills in English.
Experience:SaaSMobile applications
Skills:CommunicationCustomer-centricityTroubleshootingProblem-solvingMultitasking
Languages:English
Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn