Strategic Account and Delivery Manager

Keebler Health
Durham
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Project management","Executive communication","Stakeholder management","Risk management","Cross-functional collaboration"]

Own strategic customer relationships end-to-end, from post-sales handover and pilot delivery through launch, adoption, renewal, and expansion. Lead implementations by translating customer needs into milestones and success criteria, coordinating across customer and internal teams, and proactively managing timelines, risks, and dependencies. Define and track value tied to clinical, operational, and financial outcomes, drive adoption across complex multi-practice accounts, and build repeatable account-management and implementation processes.

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Keebler Health
Keebler Health
21 hours ago

Strategic Account and Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own strategic customer relationships end-to-end, from post-sales handover and pilot delivery through launch, adoption, renewal, and expansion. Lead implementations by translating customer needs into milestones and success criteria, coordinating across customer and internal teams, and proactively managing timelines, risks, and dependencies. Define and track value tied to clinical, operational, and financial outcomes, drive adoption across complex multi-practice accounts, and build repeatable account-management and implementation processes.
Location: Durham
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Own strategic customer relationships across the full lifecycle, including retention, renewals, and expansion.
  • •Lead implementations from pilot planning and integration through launch, adoption, and ongoing delivery.
  • •Translate customer needs into plans, milestones, responsibilities, and measurable success criteria.
  • •Drive adoption and define success measures tied to clinical, operational, and financial outcomes.
  • •Perform hands-on data collection tasks such as roster specifications, system access, and file transport for each customer’s data and EHR requirements.

Key Requirements

  • •Experience in strategic account management, customer success, implementation, professional services, or program delivery.
  • •Proven record leading complex software implementations from planning through adoption.
  • •Excellent project-management skills with close attention to detail.
  • •Credibility with senior customers and confidence leading difficult conversations.
  • •Ability to coordinate technical and non-technical teams without direct authority.
Experience:Healthcare technologyEnterprise SaaSRegulated industry
Skills:Project managementExecutive communicationStakeholder managementRisk managementCross-functional collaboration
Languages:English
Tech Stack:LLMsAI toolsEHRData sources

Company Brief

Keebler Health
Keebler Health develops digital health solutions focused on improving patient outcomes through technology-driven care management, remote monitoring, and clinician support tools tailored for chronic disease management and care coordination.
Industry: HealthTech
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