Monzo Bank

3 months ago

Lead User Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead a global, embedded user research program within Monzo’s Design team, building a customer-obsessed culture, shaping product strategy across Core Banking and Business Banking. You’ll hire researchers, collaborate with designers, product managers and engineers, run exploratory and evaluative studies, and prioritize opportunities from a global backlog to drive impact in a mobile-first bank. This hybrid Dublin-based role includes a €86,700-€105,570 salary plus benefits and a €1,200 learning budget.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Key Responsibilities

•Build and nurture a customer-obsessed team culture, helping everyone to deeply understand our users and build products that meet their needs.
•Help hire other brilliant people (in research, and probably design and beyond).
•Collaborate with other global researchers to identify and deliver the most high impact work.
•Create and work with international peers to work from a backlog of global opportunities.
•Prioritise ruthlessly based on user needs and opportunities size.

Pay and Benefits

Salary: EUR 86,700 - 105,570 annually

Perks:Health InsurancePensionLearning BudgetAnnual LeaveWellness Stipend

Key Requirements

•Experience setting up research processes for the first time and evolving your approach as circumstances change.
•Experience working on a global product and building something new with a world-class global team.
•Hands-on experience with exploratory and evaluative qualitative research methods and knowing when to apply them.
•Experience leading research in a multidisciplinary team and delivering a demonstrable impact on product direction.
•Ability to run user testing in various settings, including labs and field/street environments, and to conduct mobile user testing.

Experience:FintechMobile bankingDesign

Skills:CommunicationLeadershipProblem-solvingFacilitationStorytelling

Languages:English

Company Brief

Monzo Bank

Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.

Industry: Neobanking

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn

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Monzo Bank

3 months ago

Lead User Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Key Responsibilities

•Build and nurture a customer-obsessed team culture, helping everyone to deeply understand our users and build products that meet their needs.
•Help hire other brilliant people (in research, and probably design and beyond).
•Collaborate with other global researchers to identify and deliver the most high impact work.
•Create and work with international peers to work from a backlog of global opportunities.
•Prioritise ruthlessly based on user needs and opportunities size.

Pay and Benefits

Salary: EUR 86,700 - 105,570 annually

Perks:Health InsurancePensionLearning BudgetAnnual LeaveWellness Stipend

Key Requirements

•Experience setting up research processes for the first time and evolving your approach as circumstances change.
•Experience working on a global product and building something new with a world-class global team.
•Hands-on experience with exploratory and evaluative qualitative research methods and knowing when to apply them.
•Experience leading research in a multidisciplinary team and delivering a demonstrable impact on product direction.
•Ability to run user testing in various settings, including labs and field/street environments, and to conduct mobile user testing.

Experience:FintechMobile bankingDesign

Skills:CommunicationLeadershipProblem-solvingFacilitationStorytelling

Languages:English

Company Brief

Monzo Bank

Industry: Neobanking

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn