Front Desk Manager at The Apurva Kempinski Bali

Kempinski
Bali
Workplace: OnsiteContractFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Leadership","People management","Guest service","Problem-solving"]

Assist the Front Office Manager in leading and managing all Front Desk sections to deliver Kempinski Standards and exceptional guest service. Oversee direct front desk operations (check-in/out, guest assistance), coordinate with departments across the hotel, and handle VIP arrivals and guest complaints. Drive revenue through room inventory control, group blocking, packages, and upselling. Recruit, train, schedule, and develop direct subordinates while supporting budgets, emergency readiness, and administrative reporting.

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Kempinski
Kempinski
2 months ago

Front Desk Manager at The Apurva Kempinski Bali

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Last checked: 39 minutes agoStatus: Live

Job Summary

Assist the Front Office Manager in leading and managing all Front Desk sections to deliver Kempinski Standards and exceptional guest service. Oversee direct front desk operations (check-in/out, guest assistance), coordinate with departments across the hotel, and handle VIP arrivals and guest complaints. Drive revenue through room inventory control, group blocking, packages, and upselling. Recruit, train, schedule, and develop direct subordinates while supporting budgets, emergency readiness, and administrative reporting.
Location: Bali
Workplace: Onsite
Employment Type: Contract
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Direct front desk operations including check-in, check-out, and guest assistance while ensuring compliance with front office policies, procedures, and standards.
  • •Select, train, develop, schedule, and manage direct subordinates to ensure efficient front desk operations.
  • •Maximize hotel revenue by controlling room inventory, group blocking, packages, and performing upselling.
  • •Maintain visibility during peak periods to ensure smooth operations, promote public relations, and handle customer complaints.
  • •Coordinate front desk duties with other departments (Executive Office, Housekeeping, Sales and Marketing, Engineering, Security) and support VIP arrivals and guest assistance.

Key Requirements

  • •Indonesian citizen with at least 2 years in a managerial role within a luxury hotel environment.
  • •Strong knowledge of Front Office operations, including guest check-in/out, room allocation, cash handling, and service standards.
  • •Excellent leadership and people management skills to motivate, coach, and develop team members.
  • •Proven ability to handle guest complaints and manage guest recovery while ensuring exceptional satisfaction.
  • •Proficient in a Property Management System, preferably Opera Cloud / Opera PMS.
Experience:2+ yearsLuxury hospitality
Skills:LeadershipPeople managementGuest serviceProblem-solving
Tech Stack:Opera CloudOpera PMS

Eligibility

Nationality:Indonesian

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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