Kempinski

2 weeks ago

Front Desk Manager at The Apurva Kempinski Bali

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Assist the Front Office Manager in leading and managing all Front Desk sections to deliver Kempinski Standards and exceptional guest service. Oversee direct front desk operations (check-in/out, guest assistance), coordinate with departments across the hotel, and handle VIP arrivals and guest complaints. Drive revenue through room inventory control, group blocking, packages, and upselling. Recruit, train, schedule, and develop direct subordinates while supporting budgets, emergency readiness, and administrative reporting.

Location: Bali

Workplace: Onsite

Employment Type: Contract

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Direct front desk operations including check-in, check-out, and guest assistance while ensuring compliance with front office policies, procedures, and standards.
•Select, train, develop, schedule, and manage direct subordinates to ensure efficient front desk operations.
•Maximize hotel revenue by controlling room inventory, group blocking, packages, and performing upselling.
•Maintain visibility during peak periods to ensure smooth operations, promote public relations, and handle customer complaints.
•Coordinate front desk duties with other departments (Executive Office, Housekeeping, Sales and Marketing, Engineering, Security) and support VIP arrivals and guest assistance.

Key Requirements

•Indonesian citizen with at least 2 years in a managerial role within a luxury hotel environment.
•Strong knowledge of Front Office operations, including guest check-in/out, room allocation, cash handling, and service standards.
•Excellent leadership and people management skills to motivate, coach, and develop team members.
•Proven ability to handle guest complaints and manage guest recovery while ensuring exceptional satisfaction.
•Proficient in a Property Management System, preferably Opera Cloud / Opera PMS.

Experience:2+ yearsLuxury hospitality

Skills:LeadershipPeople managementGuest serviceProblem-solving

Tech Stack:Opera CloudOpera PMS

Eligibility

Nationality:Indonesian

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Kempinski

2 weeks ago

Front Desk Manager at The Apurva Kempinski Bali

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bali

Workplace: Onsite

Employment Type: Contract

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Direct front desk operations including check-in, check-out, and guest assistance while ensuring compliance with front office policies, procedures, and standards.
•Select, train, develop, schedule, and manage direct subordinates to ensure efficient front desk operations.
•Maximize hotel revenue by controlling room inventory, group blocking, packages, and performing upselling.
•Maintain visibility during peak periods to ensure smooth operations, promote public relations, and handle customer complaints.
•Coordinate front desk duties with other departments (Executive Office, Housekeeping, Sales and Marketing, Engineering, Security) and support VIP arrivals and guest assistance.

Key Requirements

•Indonesian citizen with at least 2 years in a managerial role within a luxury hotel environment.
•Strong knowledge of Front Office operations, including guest check-in/out, room allocation, cash handling, and service standards.
•Excellent leadership and people management skills to motivate, coach, and develop team members.
•Proven ability to handle guest complaints and manage guest recovery while ensuring exceptional satisfaction.
•Proficient in a Property Management System, preferably Opera Cloud / Opera PMS.

Experience:2+ yearsLuxury hospitality

Skills:LeadershipPeople managementGuest serviceProblem-solving

Tech Stack:Opera CloudOpera PMS

Eligibility

Nationality:Indonesian

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor