Senior Technical Account Manager

Thales
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Cross-functional collaboration","Troubleshooting","Relationship building","Technical documentation"]

Serve as the primary technical point of contact for enterprise customers, building long-term relationships and ensuring service commitments and SLAs are met. Provide technical guidance to internal engineering and support teams, support product lifecycle updates and upgrades, and take ownership of incident response and root cause analysis. Conduct proactive health checks and analyze support and security trends to improve security posture, collaborating with Development, QA, and Security while documenting and enabling customer adoption.

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FursaFursa
Thales
Thales
5 hours ago

Senior Technical Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for enterprise customers, building long-term relationships and ensuring service commitments and SLAs are met. Provide technical guidance to internal engineering and support teams, support product lifecycle updates and upgrades, and take ownership of incident response and root cause analysis. Conduct proactive health checks and analyze support and security trends to improve security posture, collaborating with Development, QA, and Security while documenting and enabling customer adoption.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical point of contact for assigned enterprise clients, building long-term relationships and understanding their network environments.
  • •Handle configuration, maintenance, and fine-tuning of Imperva Application and Data Security platforms, including writing security and audit rules.
  • •Lead deep-dive troubleshooting, incident response, and root cause analysis (RCA) for complex technical issues.
  • •Run regular health checks and service reviews; analyze customer data, support ticket trends, and security alerts to improve customers’ security posture.
  • •Own meeting internal operational goals, customer contractual obligations, and SLAs; collaborate with Development, QA, and Security and help train customers on new features.

Key Requirements

Skills:Cross-functional collaborationTroubleshootingRelationship buildingTechnical documentation
Tech Stack:ImpervaImperva Application and Data Security

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn