New Call/Follow Up Specialist (Cox Fleet)

AutoTrader.com
United States
Workplace: HybridFull timeUSD 15.1 - 22.69 hourlyFunction: Transportation & Fleet OperationsEducation: high_schoolSkills: ["Customer service","Multitasking","Problem-solving","Attention to detail","Time management"]

Manage inbound calls and follow-up updates for fleet service events, collecting complete and accurate customer requirements and vehicle/unit information. Enter details precisely, coordinate with the roadside dispatcher when issues arise, and keep customers informed of event status. You’ll also handle outbound calls for updates, manage estimates and billing information, and prioritize tasks to meet deadlines in a 24/7/365 operating environment.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

New Call/Follow Up Specialist (Cox Fleet)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage inbound calls and follow-up updates for fleet service events, collecting complete and accurate customer requirements and vehicle/unit information. Enter details precisely, coordinate with the roadside dispatcher when issues arise, and keep customers informed of event status. You’ll also handle outbound calls for updates, manage estimates and billing information, and prioritize tasks to meet deadlines in a 24/7/365 operating environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Handle inbound calls in a timely manner and gather customer requirements.
  • •Record complete and accurate unit/location information promptly and precisely.
  • •Ensure accurate billing information is communicated to the service provider.
  • •Handle estimates, make outbound calls for updates, and keep customers updated on event status.
  • •Collaborate with the roadside dispatcher when problems arise and manage time to meet deadlines.

Pay and Benefits

Salary: USD 15.1 - 22.69 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePet InsuranceLearning Budget

Key Requirements

  • •High school diploma or GED and up to 2 years of experience in a related field.
  • •Strong customer service experience.
  • •Proactive multitasking and problem-solving ability.
  • •Availability for the class start dates (November 2 and December 7, 2026) and training schedule (Monday–Friday, 8:00 am–5:00 pm ET).
  • •Preferred: a degree in a related discipline or related industry experience.
Education:High School
Skills:Customer serviceMultitaskingProblem-solvingAttention to detailTime management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn