Customer Success Manager

Payoneer
Poland
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Negotiation","Relationship-building","Stakeholder management","Executive presentation","Organizational planning"]

Own a portfolio of strategic customers, driving retention, renewals, and expansion. Lead executive commercial conversations covering upsell, cross-sell, and renewals, while building strong C-level relationships. Develop quarterly and annual account growth plans, deliver QBRs, and partner cross-functionally to resolve challenges and ensure seamless customer outcomes. Track health and opportunities in CRM, forecasting accurately and creating advocacy content such as success stories and case studies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Payoneer
Payoneer
10 hours ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own a portfolio of strategic customers, driving retention, renewals, and expansion. Lead executive commercial conversations covering upsell, cross-sell, and renewals, while building strong C-level relationships. Develop quarterly and annual account growth plans, deliver QBRs, and partner cross-functionally to resolve challenges and ensure seamless customer outcomes. Track health and opportunities in CRM, forecasting accurately and creating advocacy content such as success stories and case studies.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
  • •Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
  • •Build and maintain strong relationships with C-level executives and senior stakeholders.
  • •Develop and execute quarterly and annual account growth plans and deliver executive-level QBRs and customer presentations.
  • •Track customer health and opportunities in CRM systems, partner cross-functionally to resolve challenges, and create success stories and case studies.

Key Requirements

  • •Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
  • •3+ years of experience in Customer Success, Account Management, or B2B Sales roles.
  • •Proven experience driving revenue growth through customer retention and expansion.
  • •Excellent negotiation, relationship-building, and stakeholder management skills.
  • •Experience using Salesforce or similar CRM platforms.
Experience:3+ years
Education:Bachelor's in Business, Marketing, Communications, or a related field
Skills:NegotiationRelationship-buildingStakeholder managementExecutive presentationOrganizational planning
Languages:English
Tech Stack:SalesforceCRM

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn