Sales Engineer I

Interactive Brokers Group
Mumbai
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Multi-tasking","Organizational skills","Troubleshooting","Problem-solving"]

Support account management initiatives by building expertise in the Account Management Web API and Digital Account Management platform. Partner with internal teams and host prospect/client calls, adjusting between sales approaches and API workflow explanations. Maintain accurate relationship status records, help improve API documentation, respond to API mailbox inquiries, and use AI tools to troubleshoot issues and deliver high-quality support.

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FursaFursa
Interactive Brokers Group
Interactive Brokers Group
1 day ago

Sales Engineer I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support account management initiatives by building expertise in the Account Management Web API and Digital Account Management platform. Partner with internal teams and host prospect/client calls, adjusting between sales approaches and API workflow explanations. Maintain accurate relationship status records, help improve API documentation, respond to API mailbox inquiries, and use AI tools to troubleshoot issues and deliver high-quality support.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Become a subject matter expert on the Account Management API, covering registration, account management, and funds & banking.
  • •Develop familiarity with the Digital Account Management platform to support legacy clients operating within that process.
  • •Host prospect and client calls and adapt between sales approach and structured API workflow explanations.
  • •Maintain up-to-date records on client relationship status and health to support continuity and informed decisions.
  • •Improve internal and client-facing API documentation, respond to API mailbox inquiries, and use AI tools to troubleshoot client issues.

Pay and Benefits

Perks:Health InsuranceLife InsuranceAnnual BonusMeal Allowance

Key Requirements

  • •Fluency in English with strong written and verbal communication, able to tailor messaging to different audiences.
  • •Strong multi-tasking, context-switching, and organizational skills.
  • •Detail-oriented troubleshooting and problem-solving ability.
  • •Proficiency in Microsoft applications (Excel, Outlook, SharePoint).
  • •Comfortable learning tools such as SQL, Atlassian Jira, and Confluence.
Skills:CommunicationMulti-taskingOrganizational skillsTroubleshootingProblem-solving
Languages:English
Tech Stack:Account Management APIDigital Account ManagementSQLAtlassian JiraConfluenceMicrosoft ExcelMicrosoft OutlookSharePointAPI documentationAI tools

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn