Autodesk

1 month ago

Senior Technical Support Specialist - BIM/ACC AMER - PST

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Senior Technical Support Specialist for the AMER PST shift, providing expert guidance on BIM/ACC workflows, Revit and Navisworks, and BIM standards. You will resolve customer issues across chat, phone, and web, contribute to knowledge base and training content, and collaborate with cross-team partners to improve customer outcomes.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Resolve customer issues reported to Autodesk through chat, phone, web, online forums, and other support channels
•Provide prompt and efficient assistance on product features, usage, workflows, and design automation
•Research, verify, and document product issues and solutions in knowledge base articles and case management systems
•Manage prioritization and escalation of critical issues while ensuring SLAs
•Document customer interactions and support activities in the case management system

Key Requirements

•Bachelor's degree or equivalent in Civil Engineering, Architecture, or related field
•Proficiency in managing BIM/ACC workflows in a production environment
•Hands-on experience with Autodesk Revit and Autodesk Navisworks, including BIM coordination
•Strong understanding of BIM standards and BIM 360/ACC workflows
•Strong verbal and written English communication and analytical/problem-solving skills

Experience:BIMACCRevitNavisworksBIM 360

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingTeam collaborationCustomer orientation

Languages:English

Tech Stack:BIMAutodesk RevitNavisworksAutodesk Construction CloudBIM 360Microsoft Office

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Senior Technical Support Specialist - BIM/ACC AMER - PST

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Resolve customer issues reported to Autodesk through chat, phone, web, online forums, and other support channels
•Provide prompt and efficient assistance on product features, usage, workflows, and design automation
•Research, verify, and document product issues and solutions in knowledge base articles and case management systems
•Manage prioritization and escalation of critical issues while ensuring SLAs
•Document customer interactions and support activities in the case management system

Key Requirements

•Bachelor's degree or equivalent in Civil Engineering, Architecture, or related field
•Proficiency in managing BIM/ACC workflows in a production environment
•Hands-on experience with Autodesk Revit and Autodesk Navisworks, including BIM coordination
•Strong understanding of BIM standards and BIM 360/ACC workflows
•Strong verbal and written English communication and analytical/problem-solving skills

Experience:BIMACCRevitNavisworksBIM 360

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingTeam collaborationCustomer orientation

Languages:English

Tech Stack:BIMAutodesk RevitNavisworksAutodesk Construction CloudBIM 360Microsoft Office

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor