Hermes

3 months ago

CDD - chargé expérience client H/F - magasin du Faubourg St. Honoré

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Customer experience specialist for Hermès at the Faubourg Saint-Honoré store in Paris. You will welcome customers, guide them to departments, provide hospitality-level service, manage omnichannel interactions, maintain beverage stocks and store cleanliness, and build relationships with VIP and regular clients to enhance overall in-store experience.

Location: Paris

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Energy & Utilities Operations

Key Responsibilities

•Greet customers warmly and Welcome clients within the store environment.
•Guide the client to the desired department, coordinating with sales staff as needed.
•Offer beverages to customers and monitor beverage stocks and store cleanliness with a high-end hospitality standard.
•Manage client interactions with an omnichannel approach (web to shop / shop to shop / remote assistance).
•Maintain close relationships with VIP and regular clients, collect feedback for continuous improvement.

Key Requirements

•Experience in customer-facing roles in luxury retail or hotel/hospitality environments
•Excellent verbal communication and a polished speaking voice
•Dynamic, energetic and enthusiastic
•Strong interpersonal skills and a high level of customer service
•Team player with a sense of service and versatility

Experience:1+ yearsLuxury retailHospitalityFashion

Skills:Customer serviceCommunicationInterpersonal skillsTeamworkEmpathy

Languages:French

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

3 months ago

CDD - chargé expérience client H/F - magasin du Faubourg St. Honoré

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Energy & Utilities Operations

Key Responsibilities

•Greet customers warmly and Welcome clients within the store environment.
•Guide the client to the desired department, coordinating with sales staff as needed.
•Offer beverages to customers and monitor beverage stocks and store cleanliness with a high-end hospitality standard.
•Manage client interactions with an omnichannel approach (web to shop / shop to shop / remote assistance).
•Maintain close relationships with VIP and regular clients, collect feedback for continuous improvement.

Key Requirements

•Experience in customer-facing roles in luxury retail or hotel/hospitality environments
•Excellent verbal communication and a polished speaking voice
•Dynamic, energetic and enthusiastic
•Strong interpersonal skills and a high level of customer service
•Team player with a sense of service and versatility

Experience:1+ yearsLuxury retailHospitalityFashion

Skills:Customer serviceCommunicationInterpersonal skillsTeamworkEmpathy

Languages:French

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn