Applied Materials

1 month ago

Customer Engineer Manager III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Manage customer relationships across a district, providing regular customer visits and serving as the prime interface with product teams for tech support, training, spares, and reliability. Lead, coach, and direct customer engineers, including performance planning, escalations, mentoring, and RMA management. Own account planning, system installation support, forecasting, cost efficiency, and customer engineer hours tracking to drive district financial results.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain customer relationships across the district with regular customer visits.
•Lead, coach, and direct all customer engineers, including salary and career planning, corrective actions, objectives, and performance appraisal updates.
•Serve as the prime interface with product divisions for tech support, training, spares, and reliability; monitor CSD award and mentor programs.
•Own account planning with the District Sales Engineer and provide support plans for system sales to CSD management, Sales, and Field Engineering.
•Plan and execute system installation support, manage RMA procedures, track customer engineer hours, and drive financial forecasting and cost efficiency based on results.

Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000

Equity and Bonus:Equity

Key Requirements

•Manages, coaches, and directs customer engineers, including setting objectives and performance appraisals.
•Develops and maintains customer relationships at all levels across the district, supported by regular customer visits.
•Owns account planning with the District Sales Engineer and supports system sales to CSD management and sales/field engineering.
•Executes escalation procedures and manages RMA procedures.
•Demonstrates functional knowledge for analyzing issues using relevant factors, within defined policies and procedures.

Skills:LeadershipRelationship managementProblem-solvingInterpersonal communicationEthical conduct

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Customer Engineer Manager III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain customer relationships across the district with regular customer visits.
•Lead, coach, and direct all customer engineers, including salary and career planning, corrective actions, objectives, and performance appraisal updates.
•Serve as the prime interface with product divisions for tech support, training, spares, and reliability; monitor CSD award and mentor programs.
•Own account planning with the District Sales Engineer and provide support plans for system sales to CSD management, Sales, and Field Engineering.
•Plan and execute system installation support, manage RMA procedures, track customer engineer hours, and drive financial forecasting and cost efficiency based on results.

Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000

Equity and Bonus:Equity

Key Requirements

•Manages, coaches, and directs customer engineers, including setting objectives and performance appraisals.
•Develops and maintains customer relationships at all levels across the district, supported by regular customer visits.
•Owns account planning with the District Sales Engineer and supports system sales to CSD management and sales/field engineering.
•Executes escalation procedures and manages RMA procedures.
•Demonstrates functional knowledge for analyzing issues using relevant factors, within defined policies and procedures.

Skills:LeadershipRelationship managementProblem-solvingInterpersonal communicationEthical conduct

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor