Customer Success Manager (Remote)

GovCIO
United States
Workplace: RemoteFull timeUSD 135,000 - 155,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Relationship building","Communication","Customer service","Troubleshooting","Analytical problem-solving"]

Own a portfolio of internal and VA Data Modernization customers, building relationships and driving measurable outcomes through onboarding, support, and adoption. Partner cross-functionally with product, engineering, marketing, and support to deliver and report customer value. Lead account documentation and playbook development, serve as the primary front door for user support and provisioning, and coordinate with Databricks SMEs for white-glove engagements while triaging issues to resolution.

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FursaFursa
GovCIO
GovCIO
3 days ago

Customer Success Manager (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of internal and VA Data Modernization customers, building relationships and driving measurable outcomes through onboarding, support, and adoption. Partner cross-functionally with product, engineering, marketing, and support to deliver and report customer value. Lead account documentation and playbook development, serve as the primary front door for user support and provisioning, and coordinate with Databricks SMEs for white-glove engagements while triaging issues to resolution.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of internal customers and build deep relationships across organizations to align on goals, decision-makers, and outcomes.
  • •Collaborate cross-functionally to realize, track, and report customer value; collect insights to support scalable use cases and platform adoption.
  • •Maintain rigorous account documentation (success plans, stakeholder maps, risk flags, account pulses, next steps) and develop success playbooks and engagement templates.
  • •Serve as the primary front door for VA Data Modernization support, handling onboarding, access provisioning, user guidance, and provisioning workflows.
  • •Identify intake/support blockers and recurring issues, escalate improvement opportunities, triage to appropriate teams, and support migration/workgroup resource setup and decommissioning.

Pay and Benefits

Salary: USD 135,000 - 155,000 annually

Key Requirements

  • •Bachelor’s degree in an IT/engineering/technical discipline (or commensurate experience).
  • •8 years of experience in project management or a similar role.
  • •3+ years of experience in customer success or account management, supporting enterprise customers with technical products and outcomes.
  • •Proficiency with PowerPoint templates, spreadsheet/data analysis (including pivot tables), and querying databases.
  • •Experience supporting user onboarding and access provisioning workflows; strong communication and troubleshooting skills.
Experience:8+ yearsEnterpriseFederal agenciesData analyticsCloud computing
Education:Bachelor's
Skills:Relationship buildingCommunicationCustomer serviceTroubleshootingAnalytical problem-solving
Languages:English
Tech Stack:PowerPointSpreadsheetsPivot tablesSQLDatabasesMicrosoft AzureDatabricksAzure storageResource groups

Eligibility

Security Clearance:Suitability/Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn