Customer Service Representative (Part Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Problem-solving","Organization","Ability to work under pressure"]

Provide professional customer service in the bank’s Customer Service Center by answering calls, resolving questions and complaints, and assisting customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, and payment card inquiries. Maintain call quality goals, uphold privacy standards for customer information, and coordinate with internal teams to address problems and keep management informed. Work part-time with defined weekday and rotating Saturday hours.

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Prosperity Bancshares
Prosperity Bancshares
18 hours ago

Customer Service Representative (Part Time) - Lubbock

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Provide professional customer service in the bank’s Customer Service Center by answering calls, resolving questions and complaints, and assisting customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, and payment card inquiries. Maintain call quality goals, uphold privacy standards for customer information, and coordinate with internal teams to address problems and keep management informed. Work part-time with defined weekday and rotating Saturday hours.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer customer calls and provide excellent customer service.
  • •Listen to customers, collect necessary information, and resolve questions and problems.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, and account maintenance.
  • •Handle complaints professionally and explain bank products and services to meet customer financial needs.
  • •Maintain customer information privacy, keep the work area clean and secure, and coordinate with other departments as needed.

Key Requirements

  • •Associate degree and/or two years of related experience and/or training, or an equivalent combination of education and work experience.
  • •1 year of customer service experience.
  • •Ability to communicate professionally with customers and maintain strong public relations.
  • •Excellent computer skills and the ability to work well under pressure.
  • •Ability to work overtime as needed and meet call quality goals.
Experience:1+ yearsBankingCustomer service
Education:Associate's
Skills:CommunicationPublic relationsProblem-solvingOrganizationAbility to work under pressure
Tech Stack:Computer skillsInternet banking

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn