Account Operations Specialist II (Manheim)

Coordinate and execute account SLA’s as the primary point of contact for auction vendors and clients. Engage clients to understand requirements, resolve issues, and ensure agreed work is completed to expectations. Partner with auction and other teams to run vehicle sales processes, manage reconditioning coordination, and perform condition report and imaging audits. Recommend and upsell Manheim/CAI products and services based on client needs while maintaining Cox safety and quality standards.