MongoDB

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own customer success for a portfolio of accounts, acting as a trusted advisor to help customers navigate their MongoDB journey. Drive retention, revenue realization, and advocacy through account planning, business reviews, and proactive risk management. Collaborate across Sales, Product, Services, Support, and Training to connect customers with the right resources, translate customer insights into measurable outcomes, and expand customer impact over time.

Location: New York

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Advise customers on best practices and operational strategies to proactively identify risks, ensure deployment health, and accelerate time-to-value through MongoDB deployments
•Conduct customer business reviews by analyzing technical health and operational performance, then translating insights into value-based outcomes and mutual success plans
•Own account plan elements that drive customer maturity, lifetime value, retention, and revenue realization; create and execute strategies across the customer journey
•Track and report progress against key business outcomes and forecast revenue retention and realization to senior leadership; identify opportunities to expand customer impact with presales
•Amplify the customer voice internally by coordinating across Sales, Product, Services, Support, and Training and connecting customers with internal resources to strengthen health and value realization

Pay and Benefits

Salary: USD 81,000 - 160,000 annually

Perks:Equity401kHealth InsurancePaid LeaveParental LeaveFertility Assistance

Key Requirements

•5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, consumption-based product
•3+ years accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
•Excellent verbal and written communication skills to influence technical and business outcomes
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Experience:5+ yearsSaaSEnterpriseHigh tech

Education:Bachelor's

Skills:CommunicationInfluenceCustomer advocacyRisk managementRelationship building

Languages:English

Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureAI

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: New York

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Advise customers on best practices and operational strategies to proactively identify risks, ensure deployment health, and accelerate time-to-value through MongoDB deployments
•Conduct customer business reviews by analyzing technical health and operational performance, then translating insights into value-based outcomes and mutual success plans
•Own account plan elements that drive customer maturity, lifetime value, retention, and revenue realization; create and execute strategies across the customer journey
•Track and report progress against key business outcomes and forecast revenue retention and realization to senior leadership; identify opportunities to expand customer impact with presales
•Amplify the customer voice internally by coordinating across Sales, Product, Services, Support, and Training and connecting customers with internal resources to strengthen health and value realization

Pay and Benefits

Salary: USD 81,000 - 160,000 annually

Perks:Equity401kHealth InsurancePaid LeaveParental LeaveFertility Assistance

Key Requirements

•5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, consumption-based product
•3+ years accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
•Excellent verbal and written communication skills to influence technical and business outcomes
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Experience:5+ yearsSaaSEnterpriseHigh tech

Education:Bachelor's

Skills:CommunicationInfluenceCustomer advocacyRisk managementRelationship building

Languages:English

Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureAI

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn