Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Customer-focused","Safety awareness"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, handling safe load/unload and vehicle inspections while maintaining a clean driving record. Complete customer paperwork and enter thorough notes into the customer tracking system. Work scheduled shifts (11am–9pm) with weekly availability, contribute to a customer-focused experience, and progress through performance-based pay increases and benefits.

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Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Closed

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, handling safe load/unload and vehicle inspections while maintaining a clean driving record. Complete customer paperwork and enter thorough notes into the customer tracking system. Work scheduled shifts (11am–9pm) with weekly availability, contribute to a customer-focused experience, and progress through performance-based pay increases and benefits.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers9 doors using custom car haulers and available training.
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana9s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 22 - 24 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must be able to read, write, speak and understand English.
  • •Requires grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs; frequent driving requires excellent visual acuity and manual dexterity.
Experience:2+ years
Skills:Self-motivatedCustomer-focusedSafety awareness
Licenses:NotaryDOT Medical CardValid driver9s licenseChauffeur9s licenseVehicle Verifier licenseSalesperson licenseVehicle Verifier
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn