Counter Manager- Macy's Natick Collection (Natick, MA, US)

Pandora Group
United States
Workplace: OnsiteFull timeFunction: OtherExperience: 3+ yearsSkills: ["Leadership","Communication","Coaching","Recruiting","Analytical thinking"]

Lead Pandora’s Shop-in-Shop counter in Macy’s by coaching and managing Sales Leads and Sales Associates to deliver exceptional fan experiences and achieve counter sales goals. Own day-to-day operations including weekly scheduling, inventory management, loss prevention, and compliance with Pandora and Macy’s standards. Drive visual merchandising excellence and support recruiting efforts with the District Sales Manager.

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Pandora Group
Pandora Group
1 month ago

Counter Manager- Macy's Natick Collection (Natick, MA, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead Pandora’s Shop-in-Shop counter in Macy’s by coaching and managing Sales Leads and Sales Associates to deliver exceptional fan experiences and achieve counter sales goals. Own day-to-day operations including weekly scheduling, inventory management, loss prevention, and compliance with Pandora and Macy’s standards. Drive visual merchandising excellence and support recruiting efforts with the District Sales Manager.
Location: United States
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Drive and exceed counter sales goals by creating engaging fan experiences and focusing on comp sales and transaction targets.
  • •Coach and manage Sales Leads and Sales Associates, including training, performance feedback, and sales coaching.
  • •Manage daily operations including weekly scheduling and inventory control (replenishment, cycle counts, backstock accuracy, and loss prevention).
  • •Ensure visual merchandising and brand presentation align with Pandora VM guidelines and Macy’s visual standards through regular audits.
  • •Maintain compliance with Pandora and Macy’s operational, security, POS, and loss prevention policies; support interviewing and onboarding as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLong-term DisabilityLife InsuranceLearning Budget

Key Requirements

  • •Minimum of 3 years of experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally in fashion, luxury, or jewelry retail.
  • •Demonstrated ability to coach and lead sales associates using advanced sales techniques and product knowledge aligned to brand standards.
  • •Business acumen with analytical thinking to deliver positive results against sales targets.
  • •Experience recruiting, retaining, and developing teams, including succession planning and internal mobility.
  • •Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
Experience:3+ yearsRetailFashionLuxuryJewelry
Skills:LeadershipCommunicationCoachingRecruitingAnalytical thinking
Tech Stack:Microsoft Office 365KWIPOS systemsApplicant tracking systems

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website