Telephony Integration Administrator

Aledade
United States
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Communication","Stakeholder management","Troubleshooting","Documentation","Problem-solving"]

Design, implement, and support telephony, REST API integrations, automation, and AI initiatives—ensuring secure, scalable, reliable contact center capabilities on Five9. Lead configuration and optimization (dialer campaigns, call routing, IVRs, queues, skills, workflow automation), develop and deploy production integrations, and maintain operational readiness. Partner with Information Security, Compliance, IT, and vendors to address security reviews and technical requirements, while troubleshooting platform and integration issues and documenting system architecture.

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FursaFursa
Aledade
Aledade
1 month ago

Telephony Integration Administrator

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Last checked: 21 hours agoStatus: Live

Job Summary

Design, implement, and support telephony, REST API integrations, automation, and AI initiatives—ensuring secure, scalable, reliable contact center capabilities on Five9. Lead configuration and optimization (dialer campaigns, call routing, IVRs, queues, skills, workflow automation), develop and deploy production integrations, and maintain operational readiness. Partner with Information Security, Compliance, IT, and vendors to address security reviews and technical requirements, while troubleshooting platform and integration issues and documenting system architecture.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and maintain REST API integrations, automation, and system connectivity between Five9, AI solutions, and internal applications.
  • •Lead technical implementation of telephony and AI initiatives, including platform migrations, workflow automation, and contact center enhancements.
  • •Design, configure, and optimize Five9 solutions such as dialer campaigns, call routing, IVRs, queues, skills, and workflow automation.
  • •Develop, test, and deploy APIs and production changes while ensuring operational readiness and system stability.
  • •Monitor, troubleshoot, and resolve telephony, platform, and integration issues; coordinate with internal teams and external vendors and maintain technical documentation.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityRemote WorkPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •4+ years supporting contact center technology, systems engineering, telephony platforms, or enterprise technology solutions.
  • •Experience administering Five9 or another enterprise CCaaS platform and designing how telephony CCaaS features integrate within an organization’s broader ecosystem.
  • •Automation familiarity with low-code automation tools or basic scripting (JavaScript/Python) to interact with REST APIs.
  • •Working knowledge of SIP trunking, telephony infrastructure, and carrier connectivity; ability to support security reviews and compliance requirements.
Experience:4+ yearsContact center technologyCCaaSAutomationHealthcareRegulated environments
Skills:CommunicationStakeholder managementTroubleshootingDocumentationProblem-solving
Tech Stack:REST APIFive9Five9 APIsSDKsDeveloper toolsFive9 dialerIVRSIP trunkingTelephony infrastructureCarrier connectivityJiraJavaScriptPythonPowerShellSQLLow-code automationAIAutomationAPI integrationsWorkflow automation

Company Brief

Aledade
Provides technology, services, and care-management support to independent primary care practices to participate in value-based care and accountable care organizations, helping clinicians improve outcomes, reduce costs, and share in savings.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Bethesda, United States
Founded: 2014
WebsiteLinkedIn