Customer Assistance Representative Part Time (Charlotte, NC, US)

American Airlines Group
Charlotte
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Troubleshooting","Attention to detail","Professionalism"]

Interact with customers at the airport in a courteous, efficient manner while operating and troubleshooting kiosk check-in and baggage processing. Monitor ticket counter areas for safety compliance, assist with carry-on and checked baggage procedures, and verify international travel documents using Timatic. Coordinate with IT when kiosk issues require servicing, provide directions and gate information, and support special assistance needs, unaccompanied minors, and boarding/deplaning support.

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FursaFursa
American Airlines Group
American Airlines Group
4 days ago

Customer Assistance Representative Part Time (Charlotte, NC, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Interact with customers at the airport in a courteous, efficient manner while operating and troubleshooting kiosk check-in and baggage processing. Monitor ticket counter areas for safety compliance, assist with carry-on and checked baggage procedures, and verify international travel documents using Timatic. Coordinate with IT when kiosk issues require servicing, provide directions and gate information, and support special assistance needs, unaccompanied minors, and boarding/deplaning support.
Location: Charlotte
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers at the airport and monitor ticket counter areas to ensure compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues and coordinating with IT.
  • •Verify carry-on baggage compliance and process checked baggage tasks such as credit card transactions, self-tagging, and weight verification.
  • •Verify and clear travel documents for international travel (e.g., using Timatic) and complete document clearance/verification at kiosks.
  • •Assist customers with special needs including assistive devices/oversized items, unaccompanied minors, and physical movement for non-ambulatory customers while providing directions and gate information.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older.
  • •Read, write, fluently speak and understand English.
  • •Applicable valid driver’s license as required by local authorities.
  • •Must be authorized to work in the U.S. (also requires drug screen and background checks for access privileges, if applicable).
Education:High School
Skills:Customer serviceCommunicationTroubleshootingAttention to detailProfessionalism
Languages:English
Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn