Cloud Support Engineer II

Akamai Technologies
Bengaluru
Workplace: RemoteFull timeFunction: Product ManagementExperience: 4+ yearsSkills: ["Analytical problem-solving","Prioritization","Customer-first attitude","Communication","Teamwork","Self-motivated"]

Provide end-to-end technical support for Akamai’s global customers, owning problem resolution and driving timely mitigation for complex cloud issues. Troubleshoot and analyze Akamai platform/services data to improve availability, performance, and security. Coordinate and lead stakeholder communications during incidents, support peer handoffs, and raise team and customer knowledge through technical writing and process improvements.

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FursaFursa
Akamai Technologies
Akamai Technologies
1 day ago

Cloud Support Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide end-to-end technical support for Akamai’s global customers, owning problem resolution and driving timely mitigation for complex cloud issues. Troubleshoot and analyze Akamai platform/services data to improve availability, performance, and security. Coordinate and lead stakeholder communications during incidents, support peer handoffs, and raise team and customer knowledge through technical writing and process improvements.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own problem resolution and independently address customer concerns and technical issues in a timely manner.
  • •Drive troubleshooting and complex data analysis of Akamai platform/services for quick mitigation and prevention.
  • •Collaborate and lead communications with internal and external stakeholders to manage complex situations.
  • •Support peers by prioritizing pooled customer work, ensuring quality handover, and sharing knowledge.
  • •Elevate org and customer knowledge through technical writing and contributions to articles while improving processes and metrics.

Key Requirements

  • •4+ years of experience delivering technical solutions and supporting B2B clients.
  • •Understand how the internet works, including underlying protocols such as DNS, HTTP/S, and TCP/IP, plus Linux/Unix basics.
  • •Experience troubleshooting web application issues involving HTML, JavaScript, and JSP.
  • •Strong analytical problem-solving skills with the ability to prioritize and resolve complex technical issues.
  • •Customer-first attitude with the ability to empathize and communicate effectively (written and verbal).
Experience:4+ yearsB2BCloud
Skills:Analytical problem-solvingPrioritizationCustomer-first attitudeCommunicationTeamworkSelf-motivated
Languages:English
Tech Stack:DNSHTTP/STCP/IPLinux/UnixHTMLJavaScriptJSP

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn