Service Advisor - Poway Honda

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 75,000 - 125,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Safety compliance"]

Schedule and manage vehicle service appointments by greeting customers, collecting vehicle details, and providing clear written labor and parts estimates with “promised time.” Monitor repair progress throughout the day, communicate changes, and authorize additional work. Test-drive when needed, maintain dealership customer satisfaction targets, and advise customers on vehicle care. Ensure compliance with federal/state/local regulations and follow all safety policies.

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FursaFursa
Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor - Poway Honda

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Schedule and manage vehicle service appointments by greeting customers, collecting vehicle details, and providing clear written labor and parts estimates with “promised time.” Monitor repair progress throughout the day, communicate changes, and authorize additional work. Test-drive when needed, maintain dealership customer satisfaction targets, and advise customers on vehicle care. Ensure compliance with federal/state/local regulations and follow all safety policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data prior to arrival.
  • •Greet customers promptly and provide complete, accurate written cost estimates for labor and parts, including promised time.
  • •Check repair progress throughout the day and contact customers about estimate/promise time changes; explain requirements and obtain authorization for additional repairs.
  • •Test-drive the vehicle or coordinate with the test technician as necessary.
  • •Ensure compliance with federal, state, and local regulations and follow company safety policies; report accidents immediately.

Pay and Benefits

Salary: USD 75,000 - 125,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •2+ years of previous Advisor experience
  • •High school diploma or the equivalent
  • •Ability to read and comprehend instructions and information
  • •General knowledge of vehicle mechanical operations
  • •Authorized to work in the USA and able to pass pre-employment testing (background check, MVR, drug test, credit report, and valid driver license)
Experience:2+ yearsAutomotiveDealership
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSafety compliance
Licenses:Valid driver license
Certifications:ASE certification
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn