Customer Engagement Specialist

Motorola Solutions
Chicago
Workplace: OnsiteFull timeUSD 50,000 - 52,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Relationship building","Customer engagement","Pipeline management","Meeting facilitation","Metrics tracking"]

Manage a regional territory by partnering with field sellers to support targeted accounts and grow run-rate sales. Build and maintain an opportunity pipeline from data-driven marketing follow-ups, track support interactions and customer activity in Salesforce, and drive daily/weekly/monthly CRM and activity KPIs. Engage customers through meetings (sometimes leading) and align with the broader sales organization to contribute to company revenue goals, traveling ~10% as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Motorola Solutions
Motorola Solutions
1 month ago

Customer Engagement Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Manage a regional territory by partnering with field sellers to support targeted accounts and grow run-rate sales. Build and maintain an opportunity pipeline from data-driven marketing follow-ups, track support interactions and customer activity in Salesforce, and drive daily/weekly/monthly CRM and activity KPIs. Engage customers through meetings (sometimes leading) and align with the broader sales organization to contribute to company revenue goals, traveling ~10% as needed.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage an assigned territory by partnering with Motorola Solutions field sellers to support daily activities for targeted regional accounts.
  • •Cultivate relationships with new and existing customers and apply territory-specific pricing strategies to drive results.
  • •Build and maintain an opportunity pipeline by executing follow-ups on data-driven marketing campaigns.
  • •Use Salesforce to track support interactions with Account Executives and field team members, ensuring data integrity.
  • •Achieve daily, weekly, and monthly activity targets and CRM performance KPIs; participate in and occasionally lead customer meetings to advance the sales cycle.
Travel: Low travel

Pay and Benefits

Salary: USD 50,000 - 52,000 annually
Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree.
  • •1+ years of sales experience or customer service experience.
  • •Proven sales achievement in a phone-based, high-energy environment.
  • •Skilled in Google-based applications; Salesforce experience preferred.
  • •Prior experience in technology sales is a significant plus.
Experience:1+ yearsTechnology salesCustomer service
Education:Bachelor's
Skills:Relationship buildingCustomer engagementPipeline managementMeeting facilitationMetrics tracking
Tech Stack:SalesforceGoogle

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn