Commercial Customer Service Representative

Avery Dennison
Poland
Workplace: HybridFull timePLN 71,190 - 113,904 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Customer focus","Relationship building","Problem-solving","Communication","Troubleshooting"]

Serve as the primary link between customers and internal teams, managing end-to-end customer interactions and resolving complex inquiries. Handle inbound communication across email, phone, live chat, and online presentations; oversee order processing and coordinate delivery schedules with Planning and Logistics. Troubleshoot complaints, order discrepancies, and technical issues, while building trusted relationships with key accounts and supporting warm outbound calls through CRM tracking.

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Avery Dennison
Avery Dennison
12 hours ago

Commercial Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary link between customers and internal teams, managing end-to-end customer interactions and resolving complex inquiries. Handle inbound communication across email, phone, live chat, and online presentations; oversee order processing and coordinate delivery schedules with Planning and Logistics. Troubleshoot complaints, order discrepancies, and technical issues, while building trusted relationships with key accounts and supporting warm outbound calls through CRM tracking.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for customers across email, phone, live chat, and online presentations.
  • •Oversee end-to-end order processing and coordinate delivery schedules with Planning and Logistics teams.
  • •Research, troubleshoot, and resolve complex customer complaints, order discrepancies, and technical issues.
  • •Build and maintain trusted relationships with key accounts, identifying needs to support cross-sell and upsell.
  • •Conduct warm outbound calls to prospective and existing clients while tracking sales activities and customer data in the CRM.

Pay and Benefits

Salary: PLN 71,190 - 113,904 annually
Perks:Health InsuranceLife InsuranceMedical CareCommuter BenefitsMeal AllowanceRemote Work

Key Requirements

  • •4+ years of experience in internal sales or customer service, ideally in the manufacturing/production industry.
  • •Fluency in Polish and English; Russian is considered a plus.
  • •University degree is welcome.
  • •Creativity, innovation, and an entrepreneurial spirit to support sustainable business growth.
Experience:4+ yearsManufacturing
Skills:Customer focusRelationship buildingProblem-solvingCommunicationTroubleshooting
Languages:EnglishPolishRussian
Tech Stack:CRMEmailPhoneLive chat

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn