Technical Account Manager

Fortinet
Belgium
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Interpersonal skills","Communication skills"]

Serve as the primary technical advisor for key enterprise customers, building long-term trusted relationships. Understand customer business and technical needs to deliver tailored technical support solutions, best practices, and recommendations that improve mission-critical environments and customer experience. Lead advanced troubleshooting across Fortinet products, reproduce issues in lab settings, drive incident ownership to timely resolution, manage customer communications, and deliver service reports while escalating software/hardware issues to R&D.

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FursaFursa
Fortinet
Fortinet
3 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary technical advisor for key enterprise customers, building long-term trusted relationships. Understand customer business and technical needs to deliver tailored technical support solutions, best practices, and recommendations that improve mission-critical environments and customer experience. Lead advanced troubleshooting across Fortinet products, reproduce issues in lab settings, drive incident ownership to timely resolution, manage customer communications, and deliver service reports while escalating software/hardware issues to R&D.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop a deep understanding of customer business/technical needs to provide tailored technical information, guidance, and support.
  • •Proactively guide customers as a trusted advisor using technical recommendations and best practices.
  • •Run advanced troubleshooting across Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
  • •Take ownership of customer incidents and drive timely resolutions; manage customer communications and expectations until case closure.
  • •Produce service reports and report software/hardware issues to the R&D department with follow-up.

Key Requirements

  • •Minimum 6 years of experience in a technical support/post-sales role.
  • •Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).
  • •Good understanding of data networking protocols, specifically TCP/IP, routing, and switching.
  • •Hands-on experience with security products and technologies including firewalls, IDS/IPS, DDoS, VPN, and web application firewall.
  • •Strong troubleshooting/problem-solving skills and prior technical support experience in telco or large enterprise environments.
Experience:6+ yearsTechnical supportPost-salesNetwork securityEnterprise
Education:Bachelor's in Computer Science, Software Engineering or related field
Skills:TroubleshootingProblem-solvingInterpersonal skillsCommunication skills
Certifications:FCPFCSSFCX
Tech Stack:TCP/IPRoutingSwitchingFirewallsIDS/IPSDDoSVPNWeb application firewallLab equipment

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn