Visa

2 weeks ago

Product Manager - Disputes (Cards & Chargebacks)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Own the disputes product strategy and roadmap, building and evolving a platform that supports the full chargeback lifecycle—creation, status management, and resolution. Translate complex card network rules and operational processes into scalable APIs, workflows, and state-driven systems, partnering closely with engineering on architecture, performance, and reliability. Work with clients and partners to support integrations, troubleshoot real-world issues, and drive automation and self-service to improve operational efficiency and user experience.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own the Disputes product strategy and roadmap, focusing on scalability, performance, and client impact.
•Translate network rules and operational processes into APIs, workflows, and product features.
•Define and evolve the dispute lifecycle (creation, status management, resolution) and related data models.
•Partner closely with engineering on technical design, architecture decisions, and product delivery.
•Interact with clients and partners to support integrations, resolve real-world issues, and drive automation/self-service improvements.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree, or at least 2 years with an advanced degree (e.g., Masters, MBA, JD, MD), or 0 years with a PhD.
•Experience in product management/product ownership or business process design, preferably in payments, cards, or disputes (chargebacks).
•Experience translating complex operational processes and card network rules (e.g., Visa, Mastercard) into scalable APIs, workflows, and product solutions.
•Familiarity with building and managing API-based products and backend platforms supporting transaction processing and dispute lifecycle/financial operations.
•Experience working in agile environments and with Scrum teams (backlog management, refinement, delivery planning).

Experience:5+ yearsPaymentsCardsDisputesChargebacksFintechFinancial services

Education:Bachelor's

Skills:Product strategyStakeholder managementProcess analysisTroubleshootingCross-functional collaboration

Certifications:CSMCSPO

Tech Stack:APIsRESTJSONState-driven systemsTransaction processingAgileScrumChatGPTMicrosoft CopilotGenerative AI

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

2 weeks ago

Product Manager - Disputes (Cards & Chargebacks)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own the Disputes product strategy and roadmap, focusing on scalability, performance, and client impact.
•Translate network rules and operational processes into APIs, workflows, and product features.
•Define and evolve the dispute lifecycle (creation, status management, resolution) and related data models.
•Partner closely with engineering on technical design, architecture decisions, and product delivery.
•Interact with clients and partners to support integrations, resolve real-world issues, and drive automation/self-service improvements.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree, or at least 2 years with an advanced degree (e.g., Masters, MBA, JD, MD), or 0 years with a PhD.
•Experience in product management/product ownership or business process design, preferably in payments, cards, or disputes (chargebacks).
•Experience translating complex operational processes and card network rules (e.g., Visa, Mastercard) into scalable APIs, workflows, and product solutions.
•Familiarity with building and managing API-based products and backend platforms supporting transaction processing and dispute lifecycle/financial operations.
•Experience working in agile environments and with Scrum teams (backlog management, refinement, delivery planning).

Experience:5+ yearsPaymentsCardsDisputesChargebacksFintechFinancial services

Education:Bachelor's

Skills:Product strategyStakeholder managementProcess analysisTroubleshootingCross-functional collaboration

Certifications:CSMCSPO

Tech Stack:APIsRESTJSONState-driven systemsTransaction processingAgileScrumChatGPTMicrosoft CopilotGenerative AI

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor