Helpdesk Associate

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Teamwork","Communication","Troubleshooting","Independent work"]

Provide IT Service Desk support to end-users in Bangalore, helping with troubleshooting, guidance, and training for IT devices, applications, and processes. You will record, update, and escalate issues, support IT onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. The role also involves evaluating and implementing process and technology improvements while working across a diverse global team on 24/7 rotating shifts (work from office mandatory).

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FursaFursa
NTT
NTT
1 month ago

Helpdesk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users in Bangalore, helping with troubleshooting, guidance, and training for IT devices, applications, and processes. You will record, update, and escalate issues, support IT onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. The role also involves evaluating and implementing process and technology improvements while working across a diverse global team on 24/7 rotating shifts (work from office mandatory).
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues promptly to the next level.
  • •Support IT onboarding activities for end-users.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Discover and implement process and technology improvements for IT business tools.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills for bug-finding and resolution.
  • •Knowledge and skills in IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
  • •Ability to work independently within a diverse global team.
Skills:Customer serviceTeamworkCommunicationTroubleshootingIndependent work
Languages:English
Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentMicrosoft Environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn