Mashreq

1 month ago

Assistant Manager, Customer Relations, Retail Credit Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Assist in customer relations within Retail Credit Operations, handling mortgage-related documentation, DLD registrations, and developer relationship management. Coordinate with internal teams to ensure timely transfer, adherence to policies, and effective customer communication, contributing to risk controls and satisfactory loan servicing.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Preparation of Developer/DLD documentation for TD registration and mortgage creation.
•Facilitate DLD transactions for Mortgage Loan portfolio in Land Dept, trustee offices & ADM; ensure adherence to processes and policies for collateral perfection.
•Facilitation of Developer relationship management and collection of stage payments, SOA, and project statuses; address queries with developers.
•Follow up with developers for DSR initiation and documentation; coordinate with Sales/DLD for title deed procurement and complete transfers with due diligence.
•Coordinate with internal stakeholders (Unit Manager, Sales Managers, risk, and policy teams) for BAU requirements and timely transaction closure.

Key Requirements

•Graduate with 1–2 years work experience in credit environment.
•Excellent analytical skills.
•Sound interpersonal skills.
•Good PC skills.
•Good knowledge of bank policies and credit parameters.

Experience:1-2 yearsBankingFinanceCreditMortgage

Skills:CommunicationInterpersonalAnalyticalProblem-solving

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Assistant Manager, Customer Relations, Retail Credit Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Preparation of Developer/DLD documentation for TD registration and mortgage creation.
•Facilitate DLD transactions for Mortgage Loan portfolio in Land Dept, trustee offices & ADM; ensure adherence to processes and policies for collateral perfection.
•Facilitation of Developer relationship management and collection of stage payments, SOA, and project statuses; address queries with developers.
•Follow up with developers for DSR initiation and documentation; coordinate with Sales/DLD for title deed procurement and complete transfers with due diligence.
•Coordinate with internal stakeholders (Unit Manager, Sales Managers, risk, and policy teams) for BAU requirements and timely transaction closure.

Key Requirements

•Graduate with 1–2 years work experience in credit environment.
•Excellent analytical skills.
•Sound interpersonal skills.
•Good PC skills.
•Good knowledge of bank policies and credit parameters.

Experience:1-2 yearsBankingFinanceCreditMortgage

Skills:CommunicationInterpersonalAnalyticalProblem-solving

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor