Social Media Support Specialist (FC, Weekend Shift, Sunday to Thursday)

Replit
United States
Workplace: HybridFull timeUSD 100,000 - 145,000 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Written communication","Customer empathy","Ability to work independently","Comfort with ambiguity","Brand voice consistency"]

Manage Replit’s social media and developer support presence across channels like X, LinkedIn, Reddit, and app stores, handling customer inquiries and community discussions. Solve account, billing, and product-usage issues via support tickets and public interactions, monitor feedback and sentiment, and coordinate escalations with internal engineering and product teams. Work with a small global support team while maintaining brand voice and platform-specific etiquette.

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Replit
Replit
3 days ago

Social Media Support Specialist (FC, Weekend Shift, Sunday to Thursday)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Manage Replit’s social media and developer support presence across channels like X, LinkedIn, Reddit, and app stores, handling customer inquiries and community discussions. Solve account, billing, and product-usage issues via support tickets and public interactions, monitor feedback and sentiment, and coordinate escalations with internal engineering and product teams. Work with a small global support team while maintaining brand voice and platform-specific etiquette.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Solve account, billing, and product issues through support tickets and social media interactions.
  • •Respond to customer inquiries and community discussions on X, LinkedIn, Reddit, and app stores.
  • •Monitor social channels for product feedback, technical issues, and community sentiment.
  • •Manage escalations from social channels and coordinate with internal teams to resolve them.
  • •Collaborate across Support, marketing, and community teams to align messaging and share user stories.

Pay and Benefits

Salary: USD 100,000 - 145,000 annually
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionLife InsurancePaid LeaveParental LeaveWellness StipendCommuter BenefitsDisability InsuranceFlexible Time

Key Requirements

  • •4+ years of social media support experience across X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores.
  • •Experience using support platforms and ticketing workflows, including Zendesk and Sprout Social.
  • •Experience with payment systems and related tooling, including Stripe and Orb.
  • •Ability to handle high-volume support environments while meeting productivity metrics.
  • •Strong written communication skills for public-facing customer and community interactions.
Experience:4+ yearsSocial media supportDeveloper communities
Skills:Written communicationCustomer empathyAbility to work independentlyComfort with ambiguityBrand voice consistency
Tech Stack:ZendeskSprout SocialLinearSlackStripeOrbNotionReplitX (Twitter)LinkedInRedditApple/Google Play stores

Company Brief

Replit
Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn