Client Success Lead

Affirm
Canada, United States
Workplace: RemoteFull timeUSD 110,000 - 187,500 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship management","Program management","Negotiation","Cross-functional collaboration","Communication","Analytical thinking"]

Own a portfolio of Affirm merchant accounts and drive long-term, strategic business relationships to expand revenue and GMV. Lead contract renewals, pricing updates, and commercial expansions while delivering proactive client management strategies. Analyze merchant performance to improve product adoption and recommend program and financing optimizations. Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to strengthen outcomes from deployment through optimization.

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Affirm
Affirm
13 hours ago

Client Success Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of Affirm merchant accounts and drive long-term, strategic business relationships to expand revenue and GMV. Lead contract renewals, pricing updates, and commercial expansions while delivering proactive client management strategies. Analyze merchant performance to improve product adoption and recommend program and financing optimizations. Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to strengthen outcomes from deployment through optimization.
Location: Canada, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage a portfolio of merchant accounts to foster long-term strategic relationships.
  • •Drive revenue and GMV expansion through proactive client management strategies from deployment to optimization.
  • •Handle contract renewals, pricing updates, and account expansions.
  • •Analyze merchant performance and recommend programs to increase product adoption and optimize financing.
  • •Coordinate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to improve the merchant offering and account health.

Pay and Benefits

Salary: USD 110,000 - 187,500 annually
Perks:Health InsuranceDentalVisionEspp

Key Requirements

  • •5+ years of B2B client-facing experience, preferably in a high-tech environment.
  • •Experience negotiating and closing commercial contracts such as RFPs and renewals.
  • •Excellent customer relationship management skills to manage strategic accounts.
  • •Experience managing cross-functional projects with strong attention to detail.
  • •Strong written and verbal communication plus analytical skills to review merchant performance and program impact.
Experience:5+ yearsB2B
Skills:Relationship managementProgram managementNegotiationCross-functional collaborationCommunicationAnalytical thinking
Languages:English
Tech Stack:SalesforceBI tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn