Offline Customer Support Officer (Rivers)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-centric mindset","Empathy","Attention to detail","Confidentiality","Collaboration"]

Provide high-quality, timely offline and WhatsApp-based support to walk-in and WhatsApp customers in Rivers/Port Harcourt. Resolve enquiries, technical and service issues, log all requests for tracking, and coordinate with internal teams for resolution. Serve as first point of contact, escalate complex cases to the Regional/State Team Lead, and collect customer feedback to improve products and customer experience while maintaining confidentiality and data privacy.

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Moniepoint Group
Moniepoint Group
2 days ago

Offline Customer Support Officer (Rivers)

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide high-quality, timely offline and WhatsApp-based support to walk-in and WhatsApp customers in Rivers/Port Harcourt. Resolve enquiries, technical and service issues, log all requests for tracking, and coordinate with internal teams for resolution. Serve as first point of contact, escalate complex cases to the Regional/State Team Lead, and collect customer feedback to improve products and customer experience while maintaining confidentiality and data privacy.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers nationwide and respond to inquiries on WhatsApp platforms.
  • •Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with relevant internal teams to ensure timely resolution of customer issues.
  • •Escalate complex or unresolved issues to the Regional/State Team Lead as required, while adhering to scripts, service guidelines, and procedures.

Key Requirements

  • •Minimum 1–2 years of relevant customer service or support experience.
  • •Minimum educational qualification of BSc or HND.
  • •Must have completed NYSC or possess a valid exemption/exclusion certificate.
  • •Excellent written and verbal communication skills for walk-ins and WhatsApp group communications.
  • •Strong problem-solving and issue-resolution abilities with a customer-centric mindset.
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-centric mindsetEmpathyAttention to detailConfidentialityCollaboration

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn