Help Desk Tech - Day Shifts - TS/SCI W/Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 36.78 - 49.76 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Communication","Customer service","Troubleshooting"]

Provide enterprise help desk support and troubleshooting for network, desktop, and systems hardware and software in support of US government missions. Work onsite in Colorado Springs on day shifts, helping ensure critical systems operate reliably. Required qualifications include 5+ years of related experience, associate-level education, and the ability to obtain Top Secret/SCI with polygraph, along with required program certifications.

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General Dynamics
General Dynamics
1 month ago

Help Desk Tech - Day Shifts - TS/SCI W/Polygraph

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide enterprise help desk support and troubleshooting for network, desktop, and systems hardware and software in support of US government missions. Work onsite in Colorado Springs on day shifts, helping ensure critical systems operate reliably. Required qualifications include 5+ years of related experience, associate-level education, and the ability to obtain Top Secret/SCI with polygraph, along with required program certifications.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software.
  • •Support enterprise IT systems that help agencies operate effectively.
  • •Maintain day-to-day help desk coverage to ensure systems are available and functioning.
  • •Diagnose and resolve issues across desktop and related technologies.
  • •Assist with troubleshooting efforts aligned to the program’s technical support services.

Pay and Benefits

Salary: USD 36.78 - 49.76 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •TS/SCI clearance currently held, and ability to obtain Top Secret SCI + Polygraph.
  • •5+ years of related experience in a help desk/technical support environment.
  • •Associate degree (Associates of Arts or Associates of Science).
  • •Two required program certifications: Security+ CE (or another 8570 cert) and PWS 9.1.
  • •US citizenship required.
Experience:5+ years
Education:Associate's
Skills:CommunicationCustomer serviceTroubleshooting
Certifications:Security+ CE8570 certPWS 9.1

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn