Customer Care Professional- Commercial & Merchant Servicing (Start date: November 2026)

American Express
United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Interpersonal skills","Problem-solving","De-escalation","Organizational skills"]

Deliver extraordinary customer care for Commercial and Small Business clients through inbound calls, using a Customer First approach. Consult card members to understand commercial needs and recommend relevant products or benefits, while resolving general and account-specific inquiries (payments, card replacements, statement inquiries, rewards redemption). Meet performance goals across efficiency, quality, compliance, and customer metrics. Work in a hybrid model requiring 3 days per week in Brighton.

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FursaFursa
American Express
American Express
2 days ago

Customer Care Professional- Commercial & Merchant Servicing (Start date: November 2026)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver extraordinary customer care for Commercial and Small Business clients through inbound calls, using a Customer First approach. Consult card members to understand commercial needs and recommend relevant products or benefits, while resolving general and account-specific inquiries (payments, card replacements, statement inquiries, rewards redemption). Meet performance goals across efficiency, quality, compliance, and customer metrics. Work in a hybrid model requiring 3 days per week in Brighton.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver extraordinary service for Commercial and Small Business clients through inbound calls while maintaining a Customer First mentality
  • •Consult card members to understand commercial needs and tailor personal solutions while reinforcing card benefits and acknowledging tenure
  • •Recommend relevant product offers/benefits to deepen engagement and loyalty
  • •Handle general and account-specific inquiries (statement inquiries, card replacement, making payments, rewards redemption) and update customer account information with first-call resolution focus
  • •Use tools and resources to identify solutions and anticipate customer needs while meeting performance goals for efficiency, quality, compliance, and customer metrics

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementAnnual BonusParental Leave

Key Requirements

  • •Proven customer service experience in a service industry
  • •Outstanding verbal and written communication skills
  • •Solid interpersonal skills to build relationships with card members and internal teams
  • •Problem-solver able to de-escalate difficult conversations
  • •Analytical problem-solving with attention to detail and strong organizational skills
Skills:CommunicationInterpersonal skillsProblem-solvingDe-escalationOrganizational skills

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn