Account Representative - Technology (Tucson, AZ, US, 85706)

Epiroc
Tucson
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer relationship building","Consultative problem-solving","Communication","Organizational skills","Analytical problem-solving"]

Grow strategic customer accounts by driving adoption, implementation, and expansion of Epiroc’s automation, digital, and drilling technology solutions. Serve as the primary customer liaison, coordinating with engineering, product management, service, operations, and sales to resolve technical and commercial issues. Manage project schedules, customer deliverables, and account priorities, while monitoring satisfaction, performance, and technology adoption to deliver measurable business value and support long-term customer success.

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Epiroc
Epiroc
2 days ago

Account Representative - Technology (Tucson, AZ, US, 85706)

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Last checked: 13 hours agoStatus: Live

Job Summary

Grow strategic customer accounts by driving adoption, implementation, and expansion of Epiroc’s automation, digital, and drilling technology solutions. Serve as the primary customer liaison, coordinating with engineering, product management, service, operations, and sales to resolve technical and commercial issues. Manage project schedules, customer deliverables, and account priorities, while monitoring satisfaction, performance, and technology adoption to deliver measurable business value and support long-term customer success.
Location: Tucson
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead strategic customer accounts by coordinating implementation, deployment, and adoption of automation, digital, and drilling technology solutions.
  • •Act as the primary customer liaison and coordinate project execution with engineering, product management, service, operations, and sales.
  • •Manage customer deliverables, project schedules, action items, and account priorities to achieve customer objectives.
  • •Develop strategic account plans that support long-term customer success and sustainable business growth.
  • •Maintain account plans, opportunity pipelines, project updates, and customer activities in CRM and project management systems; monitor satisfaction and results for continuous improvement.
Travel: Extensive travel

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •3+ years of sales, account management, or customer-facing experience in an industrial environment, with mining and/or construction heavy equipment experience preferred.
  • •Strong understanding of surface mining operations, drilling technologies, automation, and related digital solutions.
  • •Ability to identify customer challenges and develop technical and commercial solutions that deliver measurable business value.
  • •Experience collaborating with cross-functional teams (engineering, product management, service, and operations) to support customer outcomes.
  • •Advanced communication skills and proficiency in Microsoft Office, CRM platforms, and sales forecasting tools.
Experience:MiningConstructionIndustrialHeavy equipment
Education:Bachelor's in Business, Engineering, Mining (or related discipline)
Skills:Customer relationship buildingConsultative problem-solvingCommunicationOrganizational skillsAnalytical problem-solving
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeCRMSales forecasting tools

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn