Senior Conversational Designer

Autodesk
Ontario, British Columbia, Quebec
Workplace: RemoteFull timeUSD 94,000 - 137,500 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsSkills: ["Communication","Collaboration","Systems thinking","Storytelling","Mentorship"]

Design end-to-end conversational experiences for AI assistants and agentic workflows across Autodesk’s go-to-market surfaces, including Digital Support, Commerce, and Customer Success. You’ll craft natural-language interactions, conversation flows, prompts, and escalation patterns, then define scalable conversation design frameworks, voice/tone guidance, and reusable interaction models. Working with UX, Product, Developers, Research, Data Science, and ML teams, you’ll prototype, test, and iterate using research and experimentation to improve trust, task success, and customer satisfaction.

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Autodesk
Autodesk
1 month ago

Senior Conversational Designer

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Job Summary

Design end-to-end conversational experiences for AI assistants and agentic workflows across Autodesk’s go-to-market surfaces, including Digital Support, Commerce, and Customer Success. You’ll craft natural-language interactions, conversation flows, prompts, and escalation patterns, then define scalable conversation design frameworks, voice/tone guidance, and reusable interaction models. Working with UX, Product, Developers, Research, Data Science, and ML teams, you’ll prototype, test, and iterate using research and experimentation to improve trust, task success, and customer satisfaction.
Location: Ontario, British Columbia, Quebec
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Design end-to-end conversational experiences for AI assistants and agentic workflows across Commerce, Digital Support, Customer Success, and other GTM experiences.
  • •Create natural language interactions that help customers discover products/services, complete transactions, and resolve support issues.
  • •Build conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences across conversational, embedded, and multimodal interfaces.
  • •Define and evolve scalable conversation design frameworks, voice and tone guidance, and reusable interaction models for consistent delivery across products and channels.
  • •Prototype, test, and iterate conversation experiences using research, prompt evaluation, usability testing, analytics, and experimentation.

Pay and Benefits

Salary: USD 94,000 - 137,500 annually

Key Requirements

  • •5+ years designing digital product experiences, including 3+ years designing conversational, AI-powered, or content-rich experiences.
  • •Hands-on experience designing conversational experiences for AI assistants, copilots, chat experiences, or other AI-driven customer interactions.
  • •Strong understanding of conversation design, dialogue architecture, prompt design, interaction design, and information architecture principles.
  • •Experience designing for large language model (LLM) applications, including prompt iteration, AI behavior design, and conversation evaluation.
  • •Ability to simplify complex technical concepts into clear, intuitive customer experiences.
Experience:5+ yearsSaaSAI-powered customer experiencesDigital commerceCustomer supportCustomer success
Skills:CommunicationCollaborationSystems thinkingStorytellingMentorship
Tech Stack:Natural languageMultimodal interactionsIntelligent agent experiencesAgentic systemsLarge language models (LLMs)Prompt designPrompt evaluationUsability testingConversation analyticsExperimentation

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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