CKSA_Resident Engineer_Riyadh(Saudi National Only)

Canon
Riyadh
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Communication","Fault-finding","Customer focus","Teamwork","Ownership"]

Provide first-line troubleshooting and root-cause support for connected and standalone products, driving high first-time fix rates and minimizing recalls. Manage maintenance and firmware/product application upgrades, optimize spare parts and inventory rotation, and report labor/parts usage using CAESAR coding. Identify commercial opportunities for sales and marketing, train super-users on Canon products and drivers, and collaborate with account managers to address customer issues and service performance.

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FursaFursa
Canon
Canon
5 days ago

CKSA_Resident Engineer_Riyadh(Saudi National Only)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide first-line troubleshooting and root-cause support for connected and standalone products, driving high first-time fix rates and minimizing recalls. Manage maintenance and firmware/product application upgrades, optimize spare parts and inventory rotation, and report labor/parts usage using CAESAR coding. Identify commercial opportunities for sales and marketing, train super-users on Canon products and drivers, and collaborate with account managers to address customer issues and service performance.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Deliver first-line troubleshooting and identify root causes for most standalone and connected products.
  • •Achieve high first-time fix rates and minimize recalls using cost-effective labor and parts usage.
  • •Report labor and parts investment using CAESAR coding structure and maintain service documentation.
  • •Optimize stock inventory and rotation, balancing with return to fit (RTF) visits.
  • •Train super-users and support customer needs using installed Canon products, including printer drivers and features.

Key Requirements

  • •University degree or diploma in electronics, mechanics, and software.
  • •Relevant experience in the service industry.
  • •Ability to understand and follow health and safety guidelines.
  • •High technical aptitude with strong fault-finding skills.
  • •Good customer handling and communication skills to instruct customers.
Experience:Service industry
Education:Bachelor's in electronics, mechanics and software
Skills:CommunicationFault-findingCustomer focusTeamworkOwnership
Tech Stack:CAESAROnsite-InsightPrinter driversFirmwareRemote technical support tools

Eligibility

Nationality:Saudi National

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn