Client Technical Support Representative

Interactive Brokers Group
Hong Kong
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Analytical thinking","Problem-solving","Troubleshooting","Methodical approach"]

Assist clients with inquiries about Interactive Brokers’ trading offerings and serve as the liaison between customers and internal teams to resolve bugs and technical issues quickly. Provide technical and functional support across desktop, mobile, and web-based platforms, troubleshoot connectivity and software problems, and manage escalations for wide-scale incidents. You’ll use analytical, methodical problem-solving to investigate and drive timely resolution.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Interactive Brokers Group
Interactive Brokers Group
2 months ago

Client Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Assist clients with inquiries about Interactive Brokers’ trading offerings and serve as the liaison between customers and internal teams to resolve bugs and technical issues quickly. Provide technical and functional support across desktop, mobile, and web-based platforms, troubleshoot connectivity and software problems, and manage escalations for wide-scale incidents. You’ll use analytical, methodical problem-solving to investigate and drive timely resolution.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide client support via phone, chats, and tickets.
  • •Deliver technical and functional support for Interactive Brokers platforms on desktop and mobile.
  • •Troubleshoot and support Interactive Brokers web-based offerings.
  • •Perform problem management and escalate wide-scale technical issues.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalAnnual LeaveMeal Allowance

Key Requirements

  • •Bachelor’s degree (a technical field is advantageous).
  • •Experience supporting Windows/Mac software and connectivity (fresh graduates with relevant knowledge considered).
  • •Excellent verbal and written communication skills.
  • •Experience with financial products and services is a plus.
  • •Fluency in Cantonese and English (Mandarin is a plus).
Experience:Financial services
Education:Bachelor's
Skills:CommunicationAnalytical thinkingProblem-solvingTroubleshootingMethodical approach
Languages:CantoneseEnglishMandarin
Tech Stack:WindowsMacDesktopMobileWeb-based offerings

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn